Android device enrollment fails when EULA contains Ampersand "&" symbol.
|Article:TECH199997|||||Created: 2012-11-21|||||Updated: 2013-09-09|||||Article URL http://www.symantec.com/docs/TECH199997|
When attempting to enroll an Android device to the Mobile Management Server a failure to enroll message is displayed.
The EULA is not displayed and the logs on the Android agent show the following:
unterminated entrity ref (position:TEXT @4:69 in java.io.InputStreamReader@41218470)
Symantec Mobile Management 7.2 SP2.1
The EULA contains an ampersand "&" symbol that is misinterpreted when retrieved by the Android agent.
Remove the ampersand from the EULA, or use the web-friendly code of &
Wait one minute after saving the changes to the EULA and attempt enrollment again.
Article URL http://www.symantec.com/docs/TECH199997