Keysearch via USP does not any return results.

Article:TECH200044  |  Created: 2012-11-23  |  Updated: 2012-11-23  |  Article URL
Article Type
Technical Solution


Searching for internal users via USP (e.g. from PGP Desktop) does not return any keys.


There are no results returned.



PGP Desktop and Universal Server as keyserver.


Currently all users that are associated with a group that has the excluded policy assigned will not be found via USP. This is true even if the user is in multiple groups and the effective policy is not the excluded policy. As every user is a member of the everyone group, no keys are returned if that group has the excluded policy assigned.


Symantec Corporation is committed to product quality and satisfied customers. This issue is currently being considered by Symantec Corporation to be addressed in a forthcoming version or Maintenance Pack of the product. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

The following are known temporary workarounds for the issue until the version/maintenance pack is released:

a) If applicable, search via LDAP.

b) You may check if the Excluded Policy applies to the Everyone Group. If possible, change the Policy to Default.

Supplemental Materials


Article URL

Terms of use for this information are found in Legal Notices