Unable to Decrypt Symmetric key when accessing IT Analytics Reports

Article:TECH200102  |  Created: 2012-11-26  |  Updated: 2013-02-06  |  Article URL http://www.symantec.com/docs/TECH200102
Article Type
Technical Solution


Cannot Decrypt Symmetric key error when attempting to access IT Analytics Reports.


The report server cannot decrypt the symmetric key that is used to access sensitive or encrypted data in a report server database. You must either restore a backup key or delete all encrypted content.


Microsoft SQL 2005
Microsoft SQL 2008
IT Analytics 7.x


Corrupted symmetric key.


Restore from a backed up copy of the symmetric key to allow access to the database. If the symmetric key backup is not available, recreate the IT Analytics Analysis database, as described here:

Configuring IT Analytics Solution

Article URL http://www.symantec.com/docs/TECH200102

Terms of use for this information are found in Legal Notices