Pre-install FAQ for Symantec Mail Security 7.0 and 7.5 for Microsoft Exchange

Article:TECH200345  |  Created: 2012-11-30  |  Updated: 2014-04-08  |  Article URL
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Technical Solution


This document provides answers to common pre-installation questions about Symantec Mail Security 7.0 and 7.5 for Microsoft Exchange (SMSMSE).


Question: Where can I find step-by-step installation instructions?
Answer: The Implementation Guide contains complete installation instructions. You can find this and other documentation in the DOCS folder of your installation media and on the Symantec Web site.
Symantec Mail Security for Microsoft Exchange product manuals

• Symantec Mail Security for Microsoft Exchange Getting Started guide

Question: Will I need to reboot after installing or upgrading to SMSMSE 7.0 or 7.5?
Answer: It depends on the prompt based on the changes during fresh install or upgrade. If you get a reboot prompt appear, then please reboot the system

Note: In the case of Symantec Mail Security 7.5 if the VC++ redistributables are not already installed then post installation reboot is required.

Question: Can I install SMSMSE 7.0 or 7.5 remotely?
Answer: Yes remote install/upgrade is supported. 

Question: Can I import settings from a previous version of SMSMSE?
Answer: You can import settings from SMSMSE 7.0.x to 7.0.x and from SMSMSE 7.5.x to 7.5.x. When you upgrade SMSMSE most settings are preserved from earlier version.

Question: What version of .NET Framework is required?
Answer: .NET Framework version 2.0 is required on Exchange 2007. .NET framework version 3.5 is required on Exchange 2010/2013. For detailed system requirements, refer the implementation guide for your version of Microsoft Exchange.

Question: How can I completely remove a previous version of SMSMSE?
Answer: Use Add/Remove Programs in the Control Panel to uninstall SMSMSE. If you encounter problems, follow the manual removal instructions for your version.
Manual removal instructions for Symantec Mail Security for Microsoft Exchange, Symantec Antivirus/Filtering for Microsoft Exchange, or Norton Antivirus for Microsoft Exchange

Question: How do I obtain and apply a license?
Answer: Obtain the license from the Symantec Licensing Portal. You will need to supply your 11-digit serial number. You can apply the license when prompted during the installation or after the product is installed.
Applying a license (.SLF) file for Symantec Mail Security for Exchange

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