SSR 2013 does not restore folder contents

Article:TECH200578  |  Created: 2012-12-06  |  Updated: 2013-09-24  |  Article URL http://www.symantec.com/docs/TECH200578
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Article Type
Technical Solution


Subject

Issue



When you restore a folder from a file folder backup, the contents of the folder are not restored.


Cause



This is a known issue that will be fixed in the future releases or service packs.


Solution



Workaround:

Rather than restoring on folder level, restore the contents (files) of the folder individually.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see
http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


Supplemental Materials

SourceETrack
Value2984803
Description

Restore of Folder from File/Folder backup does not restore contents of the folder



Article URL http://www.symantec.com/docs/TECH200578


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