Issues configuring remote backup location using FTP and SCP with Encryption Management Server\PGP Universal Server

Article:TECH200737  |  Created: 2012-12-11  |  Updated: 2015-03-05  |  Article URL http://www.symantec.com/docs/TECH200737
Article Type
Technical Solution


Subject

Issue



A missing backup may be due to an improper configuration of the FTP/SCP location on Encryption Management Server or remote FTP/SCP server when configuring the remote backup location using FTP or SCP.


Environment



PGP Universal Server 3.2.x

Symantec Encryption Management Server 3.3.x


Solution



In the Encryption Management Server\PGP Universal Server Backup Location you need to specify the following: 

  • Hostname (or IP Address)
  • Directory (seen from the point of view of the user) *
  • Port (according to the protocol and configuration of the FTP/SCP server)
  • Username
  • Passphrase
     

Note: This will depend on how you configure the FTP or SCP server. For instance, you want to backup to X:/PGP-Backup :

Example 1 - default "home directory" of the user is "X:/PGP-Backup", so you have to configure in the PGP Universal Server the directory as: /
Example 2 - default "home directory" of the user is "X:/", so you have to configure in the PGP Universal Server the directory as: /PGP-Backup
 

An easy way to determine:

  1. Place a test file inside the directory you want to have the backups.
  2. With WinSCP or similar, open a session to the server.
  3. The first folder presented will be the root for that user, thus if you see immediately your test file you need to use / in the configuration window.
  4. If you see an higher-level directory, you need to browse until you find the desired directory. Then, within WinSCP (Commands > Open Terminal), open a console session and enter the command 'pwd', it will output the directory path you need to configure on Encryption Management Server\PGP Universal Server.

Note:

  • \ (backslash) is used when the destination is a Windows directory
  • / (forward slash) when the directory is in Unix-like systems
  • Use the exact case (the destination might be case sensitive)
  • Ensure that the user has read/write/delete permissions in the target directory

 





Article URL http://www.symantec.com/docs/TECH200737


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