Unable to create custom Symantec Recovery Disk (SRD) when SSR and PGP Desktop Encryption are both installed.

Article:TECH201054  |  Created: 2012-12-20  |  Updated: 2013-09-24  |  Article URL http://www.symantec.com/docs/TECH201054
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Article Type
Technical Solution


Issue



The error below is seen when attempting to create a custom System Recovery Disk (SRD) when both Symantec System Recovery (SSR) and PGP Desktop Encryption are installed.

Figure 1:


Error



Error ECA307DE: Failed to unmount a previously mounted WIM file. A process or application may have a lock on a file within the mounted WIM content.

The Microsoft platform code is 126.


Environment



Windows 7/2008 R2 x64

PGP Desktop Encryption


Solution



Workaround:

Right-click on the PGP Desktop icon (padlock) in the system tray and select 'Exit PGP Services' before starting the SRD creation. PGP services can be restarted when the SRD creation is complete.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see
http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


Supplemental Materials

SourceETrack
Value3019201
Description

Custom SRE create to USB errors ECA307DE: Failed to unmount a previously mounted WIM file.


SourceError Code
ValueECA307DE
Description

Failed to unmount a previously mounted WIM file. A process or application may have a lock on a file within the mounted WIM content.



Article URL http://www.symantec.com/docs/TECH201054


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