"Unknown Policy Error" When Attempting to Apply a Policy to a SCSP Agent
|Article:TECH201404|||||Created: 2013-01-07|||||Updated: 2013-11-18|||||Article URL http://www.symantec.com/docs/TECH201404|
When attempting to apply a policy to a Symantec Critical System Protection (SCSP) Windows Agent, a "Unknown Policy Error" is thrown.
"Unknown Policy Error" in SCSP console.
Enabling Trace Debugging (sisipsconfig -trace) from the command line offers more detail on the error. Specifically, "Error running Translator 128" is shown in the Trace Debug logs in the \Agent\scsplog\SISIPSService.log
The "128" refers to a Windows error.
In another case, the error "-1073741502" was seen in the trace debug logs. This translates to 0xC0000142 = 'DLL Initialization failed', which is another symptom of Desktop Heap Space running low.
For NT-Windows 2003, a Microsoft Tool called Dheapmon can be used to monitor Desktop Heap Space. See http://www.microsoft.com/en-us/download/details.aspx?id=17782 for more information.
In Windows 2008, the desktop heap space is dynamically assigned.
To learn more about Desktop Heap Space, see http://blogs.msdn.com/b/ntdebugging/archive/2007/01/04/desktop-heap-overview.aspx.
This is caused by a Desktop Heap Space Issue. The offending machine had run out of desktop heap space and was unable to launch a process.
See the following Microsoft Articles on this issue:
Original 2006 article applying to Windows NT:
Explanation of the issue as applies to Win XP, Win 2003
For some ways to address the issue:
Article URL http://www.symantec.com/docs/TECH201404