Exchange transaction logs are not being purged / truncated after a successfully reported Symantec System Recovery (SSR) 2013 backup.

Article:TECH202093  |  Created: 2013-01-25  |  Updated: 2013-09-24  |  Article URL http://www.symantec.com/docs/TECH202093
Article Type
Technical Solution


Issue



After a successfully reported Symantec System Recovery (SSR) 2013 backup the Windows event message below occurs and the Exchange transaction logs were not purged / truncated. 


Error



SOURCE: MSExchangeIS
Category: Exchange VSS Writer
Event ID: 9782
Description: Exchange VSS Writer (instance <GUID>) has unsuccessfully completed the backup of storage group <STORAGE GROUP NAME>. No log files have been truncated for this storage group.


Environment



Windows based systems

Microsoft Exchange


Solution



This issue is fixed in Service Pack 1 (SP1) for Symantec System Recovery (SSR) 2013. SP1 is available on LiveUpdate.


Supplemental Materials

SourceETrack
Value3064168
Description

MIDDLEWARE: Exchange transaction logs are not being purged/truncated after successfully reported SSR 2013 backup.


SourceEvent ID
Value9782
Description

SOURCE: MSExchangeIS
Category: Exchange VSS Writer
Event ID: 9782
Description: Exchange VSS Writer (instance <GUID>) has unsuccessfully completed the backup of storage group <STORAGE GROUP NAME>. No log files have been truncated for this storage group.




Article URL http://www.symantec.com/docs/TECH202093


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