Unable to add callers to NT Authentication for pcAnywhere Solution settings

Article:TECH202604  |  Created: 2013-02-07  |  Updated: 2013-02-07  |  Article URL http://www.symantec.com/docs/TECH202604
Article Type
Technical Solution


Issue



The only supported option for NT authentication with pcAnywhere Solution is with the default configuration of [Local Host]\Administrators.  Although the dialog appears to allow you configure this, and in environments that still have older networking technologies enabled, such as NetBUI and LAN MAN, you may be able to add users from Active Directory or local to the SMP, this is actually not supported.  See page 27 of the pcAnywhere Solution 12.6.7 User Guide for a description of what each authentication type was designed to utilize.


Error



The drop down lists for Domain and/or the Users and Groups may be empty. This usually results in the grid showing "No data to display"

 


Environment



All versions of pcAnywhere Solution


Cause



Working as designed, specifying any users or groups in NT authentication is not a supported feature.


Solution



To specify specific pre-defined groups or users use ADS(Active Directory Services), or create your own users for pcAnywhere authentication only using pcA as the authentication type.




Article URL http://www.symantec.com/docs/TECH202604


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