Mailbox restores using the Granular Restore Option (GRO) fail with generic 'Restore failed' message.

Article:TECH202782  |  Created: 2013-02-14  |  Updated: 2013-09-24  |  Article URL
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Article Type
Technical Solution


Exchange mailbox restores using the Granular Restore Option (GRO) fail with generic 'Restore failed' message with Symantec System Recovery (SSR) 2013.

Figure 1:



Restore failed

CreateMapi32() failed:0x80040154


Exchange 2003



Use one of the following workarounds:

  1. Run command prompt as administrator and run the following commands:

$> regsvr32 ExchMapi32.dll 
$> regsvr32 ExchMapi32PS32.dll
$> regsvr32 ExchMapi32SvcPS32.dll
$> ExchMapi32Svc.exe /regserver

If these commands are successful, restart the Symantec System Recovery service and then attempt GRO restore again.

  1. Use SSR 2011 SP3 (10.0.3) for mailbox restores. SSR 2013 can still be used for Exchange server backups.

Solution: This issue is fixed in service pack 1 for SSR 2013 which is available via LiveUpdate.

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GRO: Mailbox restore fails with generic 'Restore Failed' message.

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