End-user Spam notification summary messages sent from Symantec Messaging Gateway 10.0.1-2 look garbled/gibberish in the Text only mode

Article:TECH202868  |  Created: 2013-02-17  |  Updated: 2013-07-16  |  Article URL http://www.symantec.com/docs/TECH202868
Article Type
Technical Solution


Issue



End users who received spam summary notifications from Symantec Messaging Gateway 10.0.1-2 (hereafter SMG) noticed that when browsed in the "Text Only" mode on a MUA (i.e., Thunderbird, Eudra, Outlook Express), the content is shown garbled. 

SMG's Administrator set the encoding of the spam summary notifications to some non-UTF-8 encoding, such as ISO-2022-JP.

 


Environment



  •  Symantec Messaging Gateway 10.0.1-2

Cause



Spam quarantine summary message's Content-Type: plain/text section is encoded in UTF-8 even if other charset is specified in the Content-Type header field, such as ISO-2022-JP.


Solution



Symantec will address this issue with the next release of Symantec Messaging Gateway. 

Workaround: Until the problem is solved, set the spam summary's encoding to UTF-8.


Supplemental Materials

SourceETrack
Value3082677

SourceETrack
Value2257403


Article URL http://www.symantec.com/docs/TECH202868


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