Symantec System Recovery (SSR) 2013 on Window 2003 or XP system needs Windows Imaging Component (WIC) as a prerequisite for installation.

Article:TECH202890  |  Created: 2013-02-18  |  Updated: 2013-09-24  |  Article URL http://www.symantec.com/docs/TECH202890
Article Type
Technical Solution


Subject

Issue



When running the installation wizard of SSR 2013, the wizard attempts to install .NET Framework 4.0 from the SSR 2013 installation media before installing SSR 2013. The .NET Framework 4.0 setup needs WIC as a prerequisite for the installation. If WIC is not installed, the wizard aborts the installation. (Figure 1) 

Figure 1


Error



You must install the Windows Imaging Component (WIC) before you install Symantec System Recovery. After you install WIC, run the installation wizard again.


Environment



Windows 2003
Windows XP


Cause



Please refer to "Instructions" of .NET Framework 4.

Microsoft .NET Framework 4 Standalone Installer (dotNetFx40_Full_x86_x64.exe)
http://www.microsoft.com/en-us/download/details.aspx?id=17718
If you are installing on XP 64 bit or Windows 2003 you might need to install the Windows Imaging Component.

If running dotNetFx40_Full_x86_x64.exe on Windows 2003 or XP system that WIC is not installed on, the .NET Framework 4 setup will abort due to the following message. (Figure 2)

Figure 2


Solution



Please install WIC before installing SSR 2013 on Windows 2003 or XP system.

32-bit: www.microsoft.com/en-us/download/details.aspx?id=32

64-bit: http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=1385




Article URL http://www.symantec.com/docs/TECH202890


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