Error 12293 Error 8193, Volume Shadow Copy Service error, Error calling a routine on a Shadow Copy Provider

Article:TECH202992  |  Created: 2013-02-20  |  Updated: 2014-10-29  |  Article URL http://www.symantec.com/docs/TECH202992
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Article Type
Technical Solution

Product(s)

Issue



When attempting to backup to a USB drive, the backup fails with the following VSS Errors in the application log (or similar):

 


Error



  • Error 8193, Volume Shadow Copy Service error: Unexpected error calling routine Cannot find anymore diff area candidates for volume \\?\Volume{d08ac883-a1b6-11df-b853-806e6f6e6963}\ [0].  hr = 0x8000ffff, Catastrophic failure
  • Error 12293; Volume Shadow Copy Service error: Error calling a routine on a Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine details EndPrepareSnapshots({bad24fc7-3202-4c05-a62a-dde34613ba5b}) [hr = 0x80042302, A Volume Shadow Copy Service component encountered an unexpected error.
  • Volume Shadow Copy Service error: Error calling a routine on a Shadow Copy Provider {XXXXXXXXXXXXXXXXXXXXXXX.EN_US}. Routine details EndPrepareSnapshots({448c7306-4098-46ce-a1d8-dd5f9b3b7871}) [hr = 0x80042302, A Volume Shadow Copy Service component encountered an unexpected error. Check the Application event log for more information.

Cause



VSS Snapshot errors might occur due to various reasons, such as Microsoft VSS is not registered properly with the operating system, Shadow Copy Association for the volume is corrupt, misconfigured, or  other environmental factors.

 


Solution



Do the following:

  • Open a command prompt and execute the following command-line utility for the volume on the USB Drive (plugged in)
    fsutil fsinfo ntfsinfo <volume on usb drive> ( Example: C:\> fsutil fsinfo ntfsinfo E: )
  • The output will look something like this:

     
  • Note the lines in red. If the Bytes Per Sector value is 4096, the drive has native large 4096-byte sector size disk. These drives can't run under a compatible mode for non-supported operating systems (512e compatability mode shows physical bytes as 4096, bytes as 512). These native large sector size disks are only supported by the new Windows 2012 \ Windows 8 and newer operating systems. If you are using an earlier operating system, VSS errors may occur. Ensure you have used Windows Update to keep your system up-to-date. (See support.microsoft.com/kb/2510009
  • Symantec System Recovery 2013 and earlier do not support 4K sector (nont-512e) drives. Support for these drives is included in Symantec System Recovery 2013 R2. (See http://www.symantec.com/docs/TECH143704)
  • Disconnect the 4k Sector-size drives and try again.
  • If the 4k sector size drive is not being backed up, or is not being used in the backup process, reconnect the drive(s) and follow the steps outlined in: www.symantec.com/business/support/index
  • Another possible solution is to go into the shadow copy configuration of the drive its referring to and change the settings to use no limit and click ok. Then run the job again.(see http://technet.microsoft.com/en-us/library/cc788050.aspx. Note: "If no value is specified for /maxsize, there is no limit placed on the amount of storage space that can be used. "

Supplemental Materials

SourceUMI
ValueV-281-3215-6071


Article URL http://www.symantec.com/docs/TECH202992


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