KNOWN ISSUE: HKCU Shell Folders doesn't show the correct information on the destination machine after migration
|Article:TECH203570|||||Created: 2013-03-06|||||Updated: 2013-03-21|||||Article URL http://www.symantec.com/docs/TECH203570|
We are able to capture the profiles with all the options for Windows Shell enable on the PCT template file on a Win XP or 7 machines after the migration on the destination machine the Shell folders are wrong.
Per example on the source machine if we check the registry shows the following for the user:
"HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellFolders" we can see for Desktop on a Win 7 machine it says C:\Users\UserName\Desktop.
When we execute the package on a Win 7 machine if we check the "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellFolders" on the destination machine the information for Desktop is pointing to the wrong location per example: C:\Users\Administrator\Desktop.
And because of this issue we are having problems installing software.
If we disable in the template the option to capture Windows Shell options then the migration completes ok with the Shell Folders in the registry mapped to the correct user.
No error messages
Win XP, Win 7
When we capture the desktop settings and migrate it to new user created through PCT, we modify the default desktop settings for this newly created user. When this new user logs in for the first time windows will not treat this as first log in and does not load the default settings for this new user. This is the reason that the shell folders registry keys are not getting created for new user. This behavior can be observed only when any desktop category item is checked for migration.
1- Please download the attached file (Shell_Folders_Issue_Siggned.7z) and extract the 2 files: PCTInst.exe and InstPCT.bin.
2- Once you have the files extracted go to the location of PCT folder and rename the existing PCTInst.exe and InstPCT.bin to extension .old.
3- Copy the new downloaded PCTInst.exe and InstPCT.bin to your PCT folder.
If you have questions or comments please contact Tech Support.
Article URL http://www.symantec.com/docs/TECH203570