ScreenCapture package path error during Symantec Management Platform (SMP) installation or upgrade

Article:TECH204205  |  Created: 2013-03-22  |  Updated: 2013-03-22  |  Article URL
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Article Type
Technical Solution




After installing or upgrading the Symantec Management Platform with ServiceDesk Solution installed, an error is thrown:


Unable to manage the distribution points for package: 'Screenshot Utility Package' (f305685f-90ef-4717-9c97-13d99da99b25)

System.IO.IOException (Altiris.Common): An unknown error has occurred while accessing path 'C:\Program Files\Altiris\ServiceDesk\Web\Agent'.

at Altiris.Common.IO.LongPathDirectory.Exists(String path)

at Altiris.NS.StandardItems.SoftwareDelivery.SWDSupport.ManageDistributionPoints (PackageItem pgkItem)


Windows Server 2008 R2, SQL std x64 SP1


Legacy code in ServiceDesk Solution


The error should not cause any functional problems and can be safely ignored. 

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