User Enrollment Fails With "/" Character In AD Group Name

Article:TECH204321  |  Created: 2013-03-26  |  Updated: 2013-09-09  |  Article URL
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Article Type
Technical Solution



During device enrollment, you enter the correct username and password but receive a message that authentication fails.  You are certain the user name and password are correct.  Security logs for AD shows successful user credential lookup.  The enrolling user is a member of a number of security and distribution groups.


Symantec Mobile Management for SMP 7.2 x


There is a known issue with the enrollment authentication component.  It fails when the enrolling user is a member of a security of distribution group that has the "/" character in it's name. 


As a workaround, have the customer rename any groups the user is a member that have the "/" character.  A solution to this issue may be provided in a future release.

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