Using the Client Cleanup utility to correct client uninstall problems
|Article:TECH204368|||||Created: 2013-03-27|||||Updated: 2013-06-28|||||Article URL http://www.symantec.com/docs/TECH204368|
Uninstalling client software manually is failing.
"Uninstallation password" is missing or forgotten or the client is not functioning properly to accept the password.
The Client Cleanup Utility lets you recover from the following situations without assistance from Symantec Support :
■ The client is not functioning properly (for example, it is in panic mode) and does not accept your client uninstall password.
■ You have forgotten the client uninstall password and cannot update the client’s policy with a policy that set a new uninstall password.
You must use the Client Cleanup utility from the client computer itself and cannot be executed remotely.
To use the Client Cleanup utility to correct client uninstall problems
1 Run the file named spec.exe. It is usually located in the following folder: c:\Windows\System32\.
2 On the Symantec Endpoint Encryption Device Control Cleanup Utility, do one of the following :
■ If you can’t find the Device Control program in Windows Add/Remove Programs, or if a previous uninstallation attempt failed to complete, select Clean Corrupt Installation and type the Uninstall Password. You may also need to provide the path to ClientConfig.scc.
■ If you have forgotten the uninstallation password or can’t enter it because the client is in panic mode, select Symantec Support Assisted Cleanup. Contact Symantec support and provide them with the computer-specific cleanup token as well as the username from the problematic machine. The token is shown in the Your Cleanup Token is box. Once they have provided you with your cleanup key, type it in the Cleanup Key box.
3 Click Cleanup Now.
4 Click OK to close the confirmation window.
5 Restart the client computer.
Uninstalling client software manually :
The process of uninstalling is password protected using a global password or a policy-specific password. You set this password as one of the first post-installation tasks.
You must have the uninstallation password to remove the software.
To uninstall client software manually :
Article URL http://www.symantec.com/docs/TECH204368