Update of a Patch Assessment Content Update on Application Server failed.

Article:TECH204684  |  Created: 2013-04-03  |  Updated: 2013-05-07  |  Article URL http://www.symantec.com/docs/TECH204684
Article Type
Technical Solution


Issue



Error Message: Validates Mandatory Licenses in Silent Install Mode:
[Error::Provide a valid license that contains the following features to proceed with the installation:Patch Assessment Content
License Details:

- CCS Maintenance 11.0
Required to update the Standards Management and Mandates content.]

Error in installation logs

Licenses maybe listed in License manager but not detected when running live update.

 


Error



Error Message: Validates Mandatory Licenses in Silent Install Mode:
[Error:Provide a valid license that contains the following features to proceed with the installation:Patch Assessment Content
License Details:

- CCS Maintenance 11.0
Required to update the Standards Management and Mandates content.]

licenses indicate maintenance 11.0 = 680 total but 120 expired in december.


Cause



1. CCS 11.0 fresh installation needs a valid license having “CCS Maintenance” feature in it.
2. Live update checks for a valid maintenance license before applying SCU. It checks if the valid license is present at “%allusersprofile%\Symantec Shared\Licenses” location. It doesn’t checks in ADAM. In below case user added license using CCS console but same is not present at above location hence there is a problem during live update. As of now solution is to copy valid license a the location mentioned above. This is getting fixed in Carrera.


Solution



Verify that valid license is present
 at “%allusersprofile%\Symantec Shared\Licenses” location if not copy the valid license *.slf file and place it in this directory.




Article URL http://www.symantec.com/docs/TECH204684


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