NetBackup Appliance web interface returns HTTP status 503

Article:TECH205994  |  Created: 2013-05-08  |  Updated: 2014-03-20  |  Article URL
Article Type
Technical Solution


On a NetBackup 5200 or 5220 series appliance, the web interface is unavailable and returns the message below.

HTTP Status 503


HTTP Status 503 - Servlet action is currently unavailable


Reset the web interface (GUI) on the appliance by following these steps:

1. SSH into the appliance.

2. Navigate to the command line:

Support > Maintenance > (admin password) > elevate

3. Stop the GUI:


4. Rename both of the webapps folders:

mv /opt/SYMCnbappws/webserver/webapps/appliance /opt/SYMCnbappws/appliance_backup

mv /opt/SYMCnbappws/webserver/webapps/appliancews /opt/SYMCnbappws/appliancews_backup

5. Reconfigure the GUI:


6. Start the GUI:


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