Mailbox restores using the Granular Restore Option (GRO) fail instantly and create a PST file of 256KB.

Article:TECH206280  |  Created: 2013-05-16  |  Updated: 2013-10-01  |  Article URL http://www.symantec.com/docs/TECH206280
Article Type
Technical Solution


Subject

Issue



Mailbox restores using the Granular Restore Option (GRO) fail instantly and create a PST file of 256KB.


Error



Restore Failed


Environment



Microsoft Exchange 2010


Cause



Group Policy was enabled that blocked the creation of PST files. All active directory accounts, including the domain administrator, were part of the policy.


Solution



Disable group policy so that PST creation is allowed or remove the user account being used for GRO restores from the policy.

The policy in question is 'Prevent users from adding new content to existing PST files'.




Article URL http://www.symantec.com/docs/TECH206280


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