When opening the pcAnywhere console, an error "Insufficient permissions to access the file" occurs.
|Article:TECH206333|||||Created: 2013-05-17|||||Updated: 2013-08-21|||||Article URL http://www.symantec.com/docs/TECH206333|
The error may show up several times in a row.
"Insufficient permissions to access the file"
In the System event log, you find a message like this:
"The Symantec pcAnywhere Host service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly."
Windows 7 or 8
The Symantec pcAnywhere Host service is marked as an interactive service, which is not supported in Windows 7 or 8.
Change the interact with desktop setting:
- Open the Services snap-in by clicking Start > Control Panel > Administrative Tools
- Open Services.
- Note: For Windows Vista, use the Classic View display option in Control Panel to see the Administration Tools.
- In the details pane of the Services snap-in, right-click the pcAnywhere service and select Properties.
- Click the Log On tab and clear the Allow service to interact with desktop checkbox.
- Click OK.
Article URL http://www.symantec.com/docs/TECH206333