When opening the pcAnywhere console, an error "Insufficient permissions to access the file" occurs.

Article:TECH206333  |  Created: 2013-05-17  |  Updated: 2013-08-21  |  Article URL http://www.symantec.com/docs/TECH206333
Article Type
Technical Solution


Issue



The error may show up several times in a row.


Error



"Insufficient permissions to access the file"

In the System event log, you find a message like this:
"The Symantec pcAnywhere Host service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly."


Environment



Windows 7 or 8
pcAnywhere 12.5.x


Cause



The Symantec pcAnywhere Host service is marked as an interactive service, which is not supported in Windows 7 or 8.


Solution



Change the interact with desktop setting:

  1. Open the Services snap-in by clicking Start > Control Panel > Administrative Tools
  2. Open Services.
    • Note: For Windows Vista, use the Classic View display option in Control Panel to see the Administration Tools.
  3. In the details pane of the Services snap-in, right-click the pcAnywhere service and select Properties.
  4. Click the Log On tab and clear the Allow service to interact with desktop checkbox.
  5. Click OK.




Article URL http://www.symantec.com/docs/TECH206333


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