A Legal Hold Custodian Notice Fails To Send When The Email Has A Dollar Sign ($) In The Body

Article:TECH206700  |  Created: 2013-05-29  |  Updated: 2015-02-04  |  Article URL http://www.symantec.com/docs/TECH206700
Article Type
Technical Solution


Issue



Custodian Notice was created with a dollar sign ($) in the email body of the Notice. After the Notice was sent the Notice page is reporting a Sending hold notice failed error to all Custodians.

Note: Sending hold notice failed is indicated by an exclamation inside a triangle.


Error



Sending hold notice failed


Solution



Note: The dollar sign ($) can only be removed from a Notice that has NOT been sent.

  • If a Notice has already been sent, a new Notice will need to be created without the dollar sign ($) in the email body.
  • If a Notice has NOT been sent, the Notice can be edited by clicking the Edit button on the Notice page (circled in red below).

 


Supplemental Materials

SourceJIRA
ValueESA-30238


Article URL http://www.symantec.com/docs/TECH206700


Terms of use for this information are found in Legal Notices