Cannot create a quarantine incident in the database for messages with double-byte character encodings
|Article:TECH207151|||||Created: 2013-06-12|||||Updated: 2013-06-12|||||Article URL http://www.symantec.com/docs/TECH207151|
Messages with double-byte character encodings (such as emoji) attempting to be sent to the Control Center as a quarantine incident fail and get stuck in the queue.
The Message Audit Logs show a delivery failure:
421 closing connection
The BrightmailLog.log Control Center log file shows exceptions during each delivery attempt:
Jun 12 2013 09:57:43 [SmtpWorker-13] ERROR - Cannot create a quarantine incident in the database. com.symantec.smg.controlcenter.internal.dataaccess.DataAccessException: The text entered uses an encoding system that is not currently supported. Please rewrite the text. ; nested exception is: java.sql.SQLException: Incorrect string value: '\xF0\x9F\x92\xB0\xF0\x9F...' for column 'subject' at row 1
Symantec is investigating this issue. Subscribe to this article for updates.
Article URL http://www.symantec.com/docs/TECH207151