Recovery Point Set backups are failing with Error E7B70001: Win32/Win64 API DeviceIoControl(IOCTL_VSNAP_VDIFF_STOP) failed

Article:TECH207173  |  Created: 2013-06-12  |  Updated: 2013-12-16  |  Article URL http://www.symantec.com/docs/TECH207173
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Article Type
Technical Solution


Subject

Issue



Recovery Point Set backups are failing with error shown below:


Error



Error EC8F17B7: Cannot create recovery points for job: Drive Backup of System Reserved (*:\), (C:\), Data (E:\).

Error E7B70001: Win32/Win64 API DeviceIoControl(IOCTL_VSNAP_VDIFF_STOP) failed.

Error EBAB03F1: The device does not recognize the command. 0xE7B70001 (Symantec System Recovery)
 (UMI:V-281-3215-607


Solution



Workaround:

Run Independent Recovery Point backup jobs

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in earlier versions listed under the Product(s) Section of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
There are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time.  However, the issue has been addressed in the revision of the product specified at the end of this article. 
 
Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Symantec Sales, please see  http://www.symantec.com
 
 


Supplemental Materials

SourceETrack
Value3227693
Description

Engine/SME: Recovery Point Set backups are failing with Error E7B70001: Win32/Win64 API DeviceIoControl(IOCTL_VSNAP_VDIFF_STOP) failed



Article URL http://www.symantec.com/docs/TECH207173


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