NetBackup automatic image replication target domain does not start Import jobs for replicated images from a PureDisk storagepool source.

Article:TECH207523  |  Created: 2013-06-24  |  Updated: 2013-07-15  |  Article URL http://www.symantec.com/docs/TECH207523
Article Type
Technical Solution


Issue



NetBackup automatic image replication target domain does not start Import jobs for replicated images from a PureDisk storagepool source.


Error



NetBackup media server STS Event Manager (stsem) oid 395 at verbosity debuglevel 6 / diagnosticlevel 6 -with- pd.conf configured with LOGLEVEL = 10 a problem finding the event payload within the PureDisk mb database structure:

6/14/2013 09:21:23.346 [Debug] NB 51216 stsem 395 PID:11422 TID:1124170048 File ID:222 [No context] 3 [PureDisk:purediskspa.krt:1] [INFO] PDVFS: pdvfs_lib_log: WSRequestExt: submitting https://purediskspa.krt/mbs/ws/MBRTws.php?login=agent_4&passwd=********************************&action=find&dataselection=2&filter=0.7C0.7C.7C-1.7C-1.7C.2Fclient1.7C.2A.7C.2A.7C.2A.7C.2A.7C.2A.7C.2A.7C.2A.7C.2A.7C.2A.7C-1.7C-1.7C-1.7C-1.7C-1.7C-1.7C-1.7C-1.7C-1.7C-1.7C.2A
06/14/2013 09:21:23.357 [Debug] NB 51216 stsem 395 PID:11422 TID:1124170048 File ID:222 [No context] 6 [PureDisk:purediskspa.krt:1] [DEBUG] PDVFS: pdvfs_lib_log: Connecting to webservice using SSL.
06/14/2013 09:21:23.403 [Debug] NB 51216 stsem 395 PID:11422 TID:1124170048 File ID:222 [No context] 6 [PureDisk:purediskspa.krt:1] [DEBUG] PDVFS: pdvfs_lib_log: First CURL call (res: 0, default r_timeout: 120)
06/14/2013 09:21:23.403 [Debug] NB 51216 stsem 395 PID:11422 TID:1124170048 File ID:222 [No context] 6 [PureDisk:purediskspa.krt:1] [DEBUG] PDVFS: pdvfs_lib_log: _mbFindFirst: query = 0|0||-1|-1|/client1|*|*|*|*|*|*|*|*|*|-1|-1|-1|-1|-1|-1|-1|-1|-1|-1|*
06/14/2013 09:21:23.404 [Debug] NB 51216 stsem 395 PID:11422 TID:1124170048 File ID:222 [No context] 3 [PureDisk:purediskspa.krt:1] [INFO] PDVFS: pdvfs_cas_mb_get_first: _pdvfs_po_find_first returned NULL
06/14/2013 09:21:23.404 [Debug] NB 51216 stsem 395 PID:11422 TID:1124170048 File ID:222 [No context] 3 [PureDisk:purediskspa.krt:1] [INFO] PDVFS: _pdvfs_find_entry: ENOENT: no match for (client1)
06/14/2013 09:21:23.404 [Debug] NB 51216 stsem 395 PID:11422 TID:1124170048 File ID:222 [No context] 6 [PureDisk:purediskspa.krt:1] [DEBUG] PDVFS: find_entry_mb: parent directory of file(/purediskspa.krt#1/2/client1/client1/EVENT_purediskspa.krt_1360255434_1360263910.data) doesn't exist, try to load from spad
06/14/2013 09:21:23.404 [Debug] NB 51216 stsem 395 PID:11422 TID:1124170048 File ID:222 [No context] 3 [PureDisk:purediskspa.krt:1] [INFO] PDVFS: pdvfs_cas_mb_get_first: 2[/client1][client1]
06/14/2013 09:21:23.404 [Debug] NB 51216 stsem 395 PID:11422 TID:1124170048 File ID:222 [No context] 6 [PureDisk:purediskspa.krt:1] [DEBUG] PDVFS: pdvfs_lib_log: _mbFindFirst: query is 0|0||-1|-1|/client1|client1|*|*|*|*|*|*|*|*|-1|-1|-1|-1|-1|-1|-1|-1|-1|-1|*
06/14/2013 09:21:23.404 [Debug] NB 51216 stsem 395 PID:11422 TID:1124170048 File ID:222 [No context] 3 [PureDisk:purediskspa.krt:1] [INFO] PDVFS: pdvfs_lib_log: WSRequestExt: submitting https://purediskspa.krt/mbs/ws/MBRTws.php?login=agent_4&passwd=********************************&action=find&dataselection=2&filter=0.7C0.7C.7C-1.7C-1.7C.2Fclient1.7Cclient1.7C.2A.7C.2A.7C.2A.7C.2A.7C.2A.7C.2A.7C.2A.7C.2A.7C-1.7C-1.7C-1.7C-1.7C-1.7C-1.7C-1.7C-1.7C-1.7C-1.7C.2A
06/14/2013 09:21:23.404 [Debug] NB 51216 stsem 395 PID:11422 TID:1124170048 File ID:222 [No context] 6 [PureDisk:purediskspa.krt:1] [DEBUG] PDVFS: pdvfs_lib_log: Connecting to webservice using SSL.
06/14/2013 09:21:23.458 [Debug] NB 51216 stsem 395 PID:11422 TID:1124170048 File ID:222 [No context] 6 [PureDisk:purediskspa.krt:1] [DEBUG] PDVFS: pdvfs_lib_log: First CURL call (res: 0, default r_timeout: 120)
06/14/2013 09:21:23.458 [Debug] NB 51216 stsem 395 PID:11422 TID:1124170048 File ID:222 [No context] 6 [PureDisk:purediskspa.krt:1] [DEBUG] PDVFS: pdvfs_lib_log: _mbFindFirst: query = 0|0||-1|-1|/client1|client1|*|*|*|*|*|*|*|*|-1|-1|-1|-1|-1|-1|-1|-1|-1|-1|*
06/14/2013 09:21:23.458 [Debug] NB 51216 stsem 395 PID:11422 TID:1124170048 File ID:222 [No context] 3 [PureDisk:purediskspa.krt:1] [INFO] PDVFS: pdvfs_cas_mb_get_first: _pdvfs_po_find_first returned NULL
06/14/2013 09:21:23.458 [Debug] NB 51216 stsem 395 PID:11422 TID:1124170048 File ID:222 [No context] 3 [PureDisk:purediskspa.krt:1] [INFO] PDVFS: PdvfsStat_mb: PdvfsStat_mb exit /purediskspa.krt#1/2/client1/client1/EVENT_purediskspa.krt_1360255434_1360263910.data failed errno=20
06/14/2013 09:21:23.458 [Debug] NB 51216 stsem 395 PID:11422 TID:1124170048 File ID:222 [No context] 1 [PureDisk:purediskspa.krt:1] [ERROR] PDSTS: _get_event_payload_path: pd_path_exists(/purediskspa.krt#1/2/client1/client1/EVENT_purediskspa.krt_1360255434_1360263910.data) failed (2060022:software error)
06/14/2013 09:21:23.458 [Debug] NB 51216 stsem 395 PID:11422 TID:1124170048 File ID:222 [No context] 6 [PureDisk:purediskspa.krt:1] [DEBUG] PDSTS: _get_event_payload_path: exit: (2060022:software error)
06/14/2013 09:21:23.458 [Debug] NB 51216 stsem 395 PID:11422 TID:1124170048 File ID:222 [No context] 1 [PureDisk:purediskspa.krt:1] [ERROR] PDSTS: impl_get_event_payload: _get_event_payload_path() failed (2060022:software error)
06/14/2013 09:21:23.459 [Debug] NB 51216 stsem 395 PID:11422 TID:1124170048 File ID:222 [No context] 1 [PureDisk:purediskspa.krt:1] [ERROR] PDSTS: impl_get_event_payload: Unable to get event payload. Changing original error code (2060022:software error) to (2060012:call should be repeated) so the event is not deleted, avoiding a storage leak
06/14/2013 09:21:23.459 [Debug] NB 51216 stsem 395 PID:11422 TID:1124170048 File ID:222 [No context] 1 [PureDisk:purediskspa.krt:1] [ERROR] PDSTS: pi_get_event_payload_v11: impl_get_event_payload() failed (2060012:call should be repeated)
06/14/2013 09:21:23.459 [Debug] NB 51216 stsem 395 PID:11422 TID:1124170048 File ID:222 [No context] 6 [PureDisk:purediskspa.krt:1] [DEBUG] PDSTS: pi_get_event_payload_v11: exit: (2060012:call should be repeated)
06/14/2013 09:21:23.459 [Debug] NB 51216 stsem 395 PID:11422 TID:1124170048 File ID:222 [No context] 1 [STSEventSupplier::poll()] sts_get_event_payload() for PureDisk:purediskspa.krt failed. r=2060012 seqno=2 ed_len=12568
 


Environment



Source NetBackup domain writes backup images to a PureDisk appliance version 1.4.3.1 (or non-appliance 6.6.4) storagepool destination while replicating to:
    ... a remote master using a PureDisk  appliance version 1.4.3.1 (or non-appliance 6.6.4) storagepool.


Cause



Examination of the PureDisk mb database dataselection for PDDO reveals that a row is missing from the ds_x and ds_dir_x (where 'x' is the dataselection ID number for the PDDO dataselection). In the example below (command: /opt/pddb/bin/psql -U pddb mb -c "select id,dirname,basename from dslast_2"), the missing row would normally contain a dirname of the client name and a basename of the policyname...instead we only have a single line with the basename containing the clientname:

id    dirname           basename
3 |                   | client1 

4 | /client1/client1  | EVENT_PUREDISKSPA.KRT_1360255434_1360263910.data


The source PureDisk storagepool did not create the proper mb database structure on the target PureDisk storagepool during the automated image replication.


Solution



Symantec has acknowledged that the above-mentioned issue (ETrack 3227162) is present in the current version(s) of the product(s) mentioned at the end of this article. This issue is currently being considered by Symantec to be addressed in a future version of PureDisk appliance / non-appliance.

Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently being considered by Symantec Corporation to be addressed in a forthcoming version of the product. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.  As future versions/patches are released, please visit the following link for download and readme information:

PureDisk 50x0 appliance:
http://www.symantec.com/business/support/index?page=landing&key=58991

PureDisk non-appliance:
http://www.symantec.com/business/support/index?page=landing&key=52672




Article URL http://www.symantec.com/docs/TECH207523


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