BUG REPORT: Symantec PGP Viewer for Android cannot decrypt PGP/MIME attachments on a Samsung Galaxy S III

Article:TECH207557  |  Created: 2013-06-25  |  Updated: 2013-07-09  |  Article URL http://www.symantec.com/docs/TECH207557
Article Type
Technical Solution


Issue



PGP/MIME attachments cannot be decrypted on a Samsung Galaxy S III device using PGP Viewer for Android below version 1.0.1.37.

The encrypted mail itself decrypts properly but the encrypted attachment cannot be opened.


Error



Error "Unable to find item" when trying to open encrypted attachments.


Environment



Example environment:

Device: Samsung GT-I9300
OS: Android 4.1.1
PGP: PGP Viewer 1.0.0.35


Cause



Issues with directory permissions cause saved attachments not to open with default application.


Solution



Upgrade to Symantec PGP Viewer 1.0.1.37.

The Release Notes mention:
"Resolved the issue so that PGP/MIME attachments can now be decrypted using Symantec PGP Viewer for Android on a Samsung Galaxy S III. [3053537]"

 


Supplemental Materials

SourceETrack
Value3053537


Article URL http://www.symantec.com/docs/TECH207557


Terms of use for this information are found in Legal Notices