Symantec Mobile Security 7.2 on Android Fails to Successfully update via LiveUpdate, "Failed to install Scan Engine" and "Failed to install Anti-Malware"

Article:TECH207691  |  Created: 2013-06-26  |  Updated: 2013-07-01  |  Article URL
Article Type
Technical Solution


Symantec Mobile Security 7.2 successfully downloads files from LiveUpdate, but cannot apply them successfully.  The pop-up on screen indicates "2 updates downloaded, 0 installed." Other Android clients in the same environment (perhaps updating the same files from an internal LiveUpdate Administrator 2.x server) can successfully update.


The affected Android client is running the hotfix1 release of SMS 7.2 (version  Clients running are not affected.


Upgrade clients to version or perform a fresh install of version  This release is currently available from Google Play, and has been confirmed to correct the issue and allow for successful updates from internet LiveUpdate servers or from internal LUA 2.x servers.

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