Symantec Encryption Desktop 10.3.0 - Resolved Issues

Article:TECH208426  |  Created: 2013-07-09  |  Updated: 2013-09-18  |  Article URL http://www.symantec.com/docs/TECH208426
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Article Type
Technical Solution


Issue



This article details a list of resolved issues in Symantec Encryption Desktop 10.3.0 including all Maintenance Packs (MP).

 


Solution



Symantec Encryption Desktop 10.3.0 MP3 Resolved Issues

Symantec Encryption Desktop for Mac OS X 10.3.0 MP3

  • Resolved an issue with Symantec Drive Encryption for Mac OS X so that when an encryption error occurs, a message notifies you of the error with a description of the possible cause. [2950337]
  • Resolved an issue with Symantec Drive Encryption for Mac OS X so that if an encryption error occurs on a USB drive when the MBR is formatted with FAT32, an alert notifies you and lists possible causes. [2950352]
  • New installations of Symantec Encryption Desktop now replace any existing machine-uuid information in /Users/[userprofile]/Shared/PGP with correct new values. [3070385]
  • Resolved an issue with Symantec Drive Encryption for Mac OS X so that a user can now change their passphrase when authenticating using a Whole Disk Recovery Token (WDRT). [3146228]

 

Symantec Encryption Desktop for Windows 10.3.0 MP3

Symantec File Share Encryption

  • Resolved an issue with Symantec File Share Encryption so that an encrypted Microsoft Access file can now be opened on a Hitachi NAS Platform 3090-G2 system. [3073225]
  • Files encrypted by Symantec File Share Encryption now correctly appear in the Windows Explorer Preview Pane, and pictures now open successfully with Windows Photo Viewer. [3114548, 3132843]
  • Resolved an issue with Symantec File Share Encryption where Windows Photo Viewer no longer fails to open an encrypted JPG file stored on a network share. [3119590]

Symantec Encryption Desktop

  • Resolved an issue so that attaching Microsoft Debug Diagnostic Tool (DebugDiag) to the Symantec Encryption Desktop executable now works correctly. [3151181]

PGP Whole Disk Encryption Command Line

  • Resolved an issue with PGP Whole Disk Encryption Command Line so that the output to the command “pgpwde --status --xml” now returns the full text and not just the first character of the cause for interrupted encryption. [3089624]
     

 

Symantec Encryption Desktop 10.3.0 MP2 Resolved Issues

This is list of resolved issues in Symantec Encryption Desktop 10.3.0 MP1.

Symantec Encryption Desktop for Mac OS X 10.3.0 MP2

This release supports the installation of Symantec Desktop Encryption on systems running Mac OS X 10.8.4.

  • Revised the text on the landing page of PGP Viewer to indicate that you can decrypt mail by dragging the entire message onto PGP Viewer instead of dragging an individual attachment from the message. [3178725]
  • Resolved an issue with Symantec Drive Encryption for Mac OS X where a user who has gained access to the disk by using a whole disk recovery token (WDRT) can now successfully change their passphrase when prompted. Also, the user is no longer repeatedly prompted to add a new user. [3179857]
     

 

Symantec Encryption Desktop for Windows 10.3.0 MP2

Compatibility with Microsoft Outlook 2013

Symantec Encryption Desktop 10.3 MP2 for Windows supports the use of the Symantec™ Desktop Email Encryption, Powered by PGP Technology component for Microsoft Outlook 2013 (32-bit) with Windows 8 and Exchange 2010.

 

Symantec File Share Encryption

  • Resolved a Symantec File Share Encryption interoperability issue with PC Tools so that PC Tools now successfully launches from the PGP Tray, following the sudden removal of a USB drive. [3178561]
  • Resolved the issue with Symantec File Share Encryption when accessing Microsoft’s Distributed File System-Replication (DFS-R) share. Blue-screen errors no longer intermittently occur when a user decrypts files on their local physical Windows client or within a Microsoft Remote Desktop Services session. [3178699]
  • Resolved an issue with Symantec File Share Encryption so that a Group Admin is no longer able to delete the key—even if it is an unknown key—associated with the Admin role. [3178807]
  • Resolved an issue with Symantec File Share Encryption where Windows Photo Viewer no longer fails to open an encrypted picture file (JPG, PNG, BMP, TIFF, GIF) stored on a network share. [3197212]
  • Files encrypted by Symantec File Share Encryption now correctly appear in the Windows Explorer Preview Pane, and pictures now open successfully with Windows Photo Viewer. [3212643, 3212649]

 

Symantec Encryption Desktop

  • Resolved an issue so that the Symantec Encryption Desktop Assistant window does not appear while upgrading from PGP Desktop 10.1.x. [3112377]  Resolved an issue with Symantec Encryption Desktop where the embedded policy to automatically set up key reconstruction no longer fails. [3178761]
  • Resolved an issue with Symantec Encryption Desktop so that a Remote Desktop Protocol (RDP) connection now requests the password for a Single Sign-On user of one machine when connecting through RDP from a second machine. [3179584]

 

Symantec Drive Encryption

  • Resolved an issue with Symantec Drive Encryption where a user is now prompted for their passphrase if the option ‘Do not save my passphrase’ is set, when inserting an encrypted USB flash drive. [3178744]
  • Resolved an issue with PGP Whole Disk Encryption Command Line where a member of the WDE-ADMIN group can now successfully run the boot bypass command using Microsoft System Center Configuration Manager (SCCM) on a Microsoft Windows XP computer, while PGP Tray is running. [3178821]
  • Resolved an issue with Symantec Drive Encryption where the PGP Desktop (or PGP Command Line) becomes unresponsive, after a user who has an active ‘Encrypt or lock USB device’ policy, locks the USB device and then tries to encrypt it. [3179089]
  • Resolved an issue with Symantec Encryption Desktop where access is denied to an encrypted second external hard disk drive, when the system is powered off then rebooted with multiple drives still connected.[3179112]
  • Resolved the issue with Symantec Drive Encryption so that after the PGP Tray restarts, the log file no longer states that the user authenticated using a whole disk recovery token (WDRT). [3179122, 3179128]

 

Messaging

  • Revised the text on the landing page of PGP Viewer to indicate that you can decrypt mail by dragging the entire message onto PGP Viewer instead of dragging an individual attachment from the message. [3178723]
  • Resolved the issue with PGP Messaging so that the user name is now displayed on sent mail in Outlook 2010 with Symantec Encryption Desktop installed. [3178795]

 

Symantec Drive Encryption for Linux 10.3.0 MP2

  • This release supports the installation of Symantec Drive Encryption for Linux on Ubuntu 12.04 LTS (32-bit and 64-bit versions) and Red Hat Enterprise Linux/CentOS 5.9, 6.3, and 6.4 (32-bit and 64-bit versions).
  • Resolved the issue with Symantec Drive Encryption for Linux where the unnecessary message, “Not sure what to do with action "change,” was repeatedly being logged, filling up the log file. [3179117]
     

 

Symantec Encryption Desktop 10.3.0 MP1 Resolved Issues

This is list of resolved issues in Symantec Encryption Desktop 10.3.0 MP1.

Symantec Encryption Desktop

  • Resolved an issue with Symantec Encryption Desktop where users with a very large number of email accounts experienced screen drawing issues and system lockups. Now, when the number of accounts reaches 100, warnings begin to appear that the user has exceeded the maximum number of supported accounts and to delete unused accounts. [2464546]
  • In the French version of PGP Bootguard authentication, the User Name field label (Nome D'utilisateur) is no longer truncated. [2978716]
  • Upgrading Symantec Encryption Desktop no longer results in an error on Lenovo systems running the latest BIOS version. [2710313]
  • Resolved an issue with Symantec Encryption Desktop so that when Invisible Silent Enrollment configuration is enabled, the Windows roaming user profile now functions correctly. [2935313]
  • Resolved an issue where PGP Desktop 10.2 failed to encrypt removable media if Symantec Endpoint Encryption Removable Storage were also installed. Now, Symantec Encryption Desktop 10.3 issues a message in this case that encryption of removable media is not allowed; Symantec Endpoint Encryption Removable Storage takes precedence. [2950616]
  • Resolved an issue related to Symantec Drive Encryption that uses an auto-encrypt policy and has an initial user enrolled, where additional users are enrolling. These additional users are no longer prompted for the initial user's Symantec Drive Encryption passphrase in order to be added as a Symantec Drive Encryption user. [2991768]
  • Resolved an issue where using an Aladdin eToken to authenticate at PGP Bootguard on a Dell Latitude E6320 would cause the system to freeze. [2708645]
  • Resolved an issue where the failure of Internet Explorer 8 to properly handle Proxy Auto Configuration (.pac) files was causing PGP modules (for example, PGP Tray) to stop responding when communicating with key servers or Symantec Encryption Management Server(s). [2961450]
  • Resolved an issue where Symantec Encryption Desktop issues an error and fails to decrypt certain S/MIME messages that lack signed Attributes. [2991730]
  • Resolved an interoperability and file corruption issue between Symantec Encryption Desktop, Symantec Endpoint Encryption Removable Storage Edition and Windows Defrag. [3040634/3023117/3044544]

 

Symantec Drive Encryption

  • Resolved an issue with Symantec Encryption Desktop so that super-silent enrollment (no prompt for user name/password) now behaves like silent enrollment (prompts for user name/password), rather than failing, when Symantec Drive Encryption is disabled. [2591144]
  • Resolved an issue with Symantec Drive Encryption where encryption immediately pauses on a Dell Latitude E6420, if the OS has been installed from the Windows CD shipped by Dell with the hardware. [2740496]
  • For the French version of PGP Bootguard authentication, the User Name field label ("Nome D'utilisateur") is no longer truncated. [2978716]
  • Resolved an issue where some commands issued from PGP Whole Disk Encryption Command Line caused Symantec Drive Encryption to stop responding. [3032890]
  • Resolved an issue with a potential buffer overflow in Symantec Drive Encryption running on Microsoft Windows XP or Microsoft Windows Server 2003 systems. For more information, see the Symantec Knowledge base article TECH201455 (http://www.symantec.com/docs/TECH201455). [3039558, 3043664]
  • Smart card readers built-in to Dell laptops now work as expected. [3062440]
  • Resolved an issue with Symantec Encryption Desktop where access is denied to an encrypted second external hard disk drive, when the system is powered off then rebooted with multiple drives still connected. [2877378]

 

Messaging

  • Resolved an issue where attachments to plain text emails were being stripped from the email when forwarded to Microsoft Outlook from external devices such as printers. [2803618]

 

Mac OS X

  • Resolved an issue where Symantec Encryption Desktop and Symantec Drive Encryption options could not be modified in the Encryption Desktop installer. [3041859]
  • Resolved an issue where Macintosh systems did not boot up while external drives protected by Apple FileVault were connected. [2731438]
     

 

Symantec Encryption Desktop 10.3.0: Resolved Issues

This is list of resolved issues in Symantec Encryption Desktop 10.3.0.

General

  • Resolved an issue where enrollment with Symantec Encryption Desktop for Windows timed out when the system was connected to a VPN unless the PGP Tray service was manually restarted. [2897077]
  • Resolved the issue where the Recall This Message option in Microsoft Outlook 2010 became grayed out for standard messages once Symantec Encryption Desktop for Windows was installed. [2681122]
  • Resolved the issue so that MacBook Air (mid-2012) and MacBook Pro 10.1 systems successfully boot to Mac OS X after Symantec Encryption Desktop for Mac OS X encryption starts or when the drive is  encrypted. [2863108]
  • Resolved issue where the PGP BootGuard screen did not display properly on docked XT3 Tablet systems with Air cards. [2779411]

 

Installation/Upgrade

  • Resolved an issue so that the Symantec Encryption Desktop Assistant window does not appear while upgrading from PGP Desktop 10.1.2, when Deny Single Sign On is set in the Consumer policy.
  • Resolved the issue so that Symantec Encryption Desktop for Windows attempts to use existing policy after upgrading from PGP Desktop for Windows version 10.2.0 MP5 until a new policy can be obtained from the Symantec Encryption Management Server. [2824631]
  • Resolved an issue so that Symantec Encryption Desktop for Windows users no longer see an error message during key synchronization. [2781296]
  • Resolved the issue where Symantec Encryption Desktop for Windows would sometimes incorrectly block email traffic when the IMAP, SMTP or POP mail proxy had been disabled or had been configured to pass data through unmodified. [2798597]
  • Resolved the issue where Symantec Encryption Desktop for Windows would sometimes fail to prompt Lotus Notes users to insert their smart card when attempting to decrypt email. [2683976]
  • Resolved the issue so that you can now drag and drop a PGP key directly from Symantec Encryption Desktop into an open, unsent email message in Microsoft Outlook 2007/2010. [2824571]
  • Resolved an issue with Symantec Encryption Desktop so that using the Send As option to send unencrypted email in Microsoft Office Outlook no longer displays an incorrect From address in the Sent items folder. [2696329]
  • Resolved an intermittent issue so that multiple emails sent in rapid succession no longer stay in the Microsoft Outlook Outbox. [2767354]

 

PGP Zip

  • The creation of a large PGP Zip file no longer times out with a bad passphrase message. [2698154]
  • Resolved the issue with PGP Zip so that the local recipient’s key is found on the default key server. [2862791]

 

Symantec Drive Encryption

  • Resolved the issue so that the enrollment window launches automatically for additional new users when they first log in to systems with Symantec Encryption Desktop for Mac OS X installed. [2471427]
  • Resolved the issue where PGP files were being created on the root of the drive on systems with Symantec Encryption Desktop for Mac OS X installed. Policy and preferences updates no longer create these additional files. [31463/2476420]
  • The PGP BootGuard screen for Symantec Encryption Desktop for Mac OS X has been updated to accommodate Apple's Retina display resolution. [2830692]
  • Symantec Encryption Desktop for Mac OS X user enrollment no longer fails on a Macintosh client when custom images are specified by policy. [2637259]
  • Resolved the issue so that PGP BootGuard in Symantec Encryption Desktop for Mac OS X works as expected with Apple BootCamp on dual boot systems when the WDE Admin Key is also used by policy. The system now boots into both operating systems as expected and the keyboard works as expected. [2732844]
  • Resolved the issue so that the Symantec Encryption Desktop for Mac OS X now automatically mounts PGP Virtual Disks on Mac OS X 10.7.5 or later systems. [2738337]
  • Resolved the issue so that the user documentation now correctly states the system requirements for Symantec Encryption Desktop for Mac OS X (removed Mac OS X versions 10.5 and 10.6 from the supported operating systems). [2814123]
  • Resolved the issue where removable drives connected at boot time were not being authenticated on systems with Symantec Encryption Desktop for Mac OS X. [2893165]
  • Resolved an issue in the LDAP enrollment customization feature so that a custom string now displays properly at the Symantec Encryption Desktop for Windows prompt. [2569396][2829925][2780749]
     
  • Resolved an issue with Symantec Drive Encryption that prevented a user from accessing the second hard drive after encryption. [2961927]
  • Resolved the issue so that Microsoft Windows XP users can encrypt individual partitions using Symantec Drive Encryption with embedded policy. [2961936]
  • Resolved an issue where automatic disk encryption failed after the installation of Symantec Drive Encryption with embedded policy. [2864944]
  • Resolved an issue so that users no longer see an error message at PGP BootGuard when Microsoft Windows 7 computers with Symantec Drive Encryption installed are recovered from sleep or standby. Before encrypting or decrypting, select Power Failure Safety from Encryption Options. [2961934]
  • Resolved an issue so that you can resume stopped or paused encryption or decryption on a managed Symantec Drive Encryption installation. Computers can also be successfully decrypted after being partially encrypted and then rebooted using the Symantec Encryption Desktop Recovery CD. Before encrypting or decrypting, select Power Failure Safety from Encryption Options. [2742493]
  • Devices having Symantec Drive Encryption installed along with McAfee Host Intrusion Prevention 7 or 8 no longer show any issues when Single Sign-On is used. [2497804]
  • Resolved an issue with Symantec Drive Encryption so that a user can access data from an encrypted USB device. [2806799]
  • Resolved an issue so that HP Compaq 510 Notebooks with two partitions reboot properly after the manual encryption of the partitions with Symantec Drive Encryption. [2672522]
  • Resolved the issue with Symantec Drive Encryption so that inserted removable devices are write-protected if the user fails to select an option from the encryption dialog box within 120 seconds or when Symantec Encryption Management Server is not reachable. [2862478]
  • Resolved incompatibility between PGP Desktop and think-cell software. [2611266]
  • Resolved issue where Symantec Encryption Desktop would sometimes fail to prompt Lotus Notes users to insert their smart card when attempting to decrypt email. [2683976]
  • Resolved the incompatibility between Symantec Encryption Desktop and Arcot Systems two-factor authentication software. [2837984]
  • When a removable device is connected, Symantec Encryption Desktop now uploads the WDRT to the Symantec Encryption Management Server when the device is authenticated. [2769218]
  • Resolved issues on multiple user machines using roaming profiles with Symantec Drive Encryption. [2896710]
  • Resolved the issue so that using the registry entry to disable single sign-on for Symantec Drive Encryption now works as expected (this entry is described in the article located at www.symantec.com/docs/HOWTO42010). [2817096]
  • Resolved the issue with Symantec Drive Encryption where changing the password on Windows 7 systems using other than the Ctrl+Alt+Delete process didn't synchronize with PGP BootGuard. [2721061/2824545]
  • Resolved various incompatibility issues with Symantec Drive Encryption and web cams on Windows systems when the system is docked while the system is being booted. [2773122]
  • Resolved the issue so that PGP BootGuard successfully upgrades from version 9.12 to 10.2 MP5 on Windows systems. [2803793]
  • Resolved the issue with Symantec Drive Encryption so that the PGP BootGuard login screen no longer scrolls off the display when domain authentication is required. [2824563]
  • Resolved the issue with Symantec Drive Encryption so that the Domain field continues to contain the domain name at PGP BootGuard and does not revert to “This Computer” following hibernation. [2855211]
  • Resolved the issue so that Symantec Encryption Desktop now correctly locks or encrypts an NTFS-formatted USB disk. [2824565]
  • Resolved the incompatibility with Symantec Drive Encryption for Windows and encrypting USB flash memory drives if the USB drivers were not previously installed on the system. [2824632]
  • Resolved the issue so that Windows Single Sign-On automatic logon process works as expected after upgrading to Symantec Encryption Desktop 3.0. [2824635]
  • Resolved the issue with Symantec Encryption Desktop during silent enrollment so that you are allowed more time to enter security questions. In addition, you are prompted to confirm cancellation if too much time passes or if you have clicked Cancel in the wizard, and you are warned that cancellation means you will need to re-enroll.
  • Resolved the issue in Symantec Drive Encryption so that when the user begins encrypting a disk, the selected encryption options for 'Power Failure Safety' and 'Maximum CPU Usage' are not reset in the user interface but remain displayed. [2897033]
  • Resolved the issue so that when the Symantec Drive Encryption policy is set that allows a user only to lock or encrypt a removable device, when the user selects lock for an NTFS-formatted device, data cannot be copied.  [2896708]
  • Resolved the issue in Symantec Drive Encryption so that enabling and disabling the policy option to ‘Customize screen backgrounds’ now works as expected for the splash and login screens. [2897055]
  • Resolved the issue in Symantec Drive Encryption so that the RSA SID800 D3 token works for PGP BootGuard authentication. [2897061]
  • Resolved the issue in Symantec Drive Encryption so that the consumer policy that forces disk encryption to use a Single Sign-On password is enforced: the user cannot deselect the “Enable Windows SSO” checkbox in the PGP Disk setup wizard and create a non-SSO passphrase user. [2896481]
  • Resolved an issue in Symantec Encryption Desktop so that if you are a managed user you now receive a warning during enrollment if your domain passphrase contains unsupported characters. You have the option to choose a new passphrase or to cancel the enrollment process. [2895446]
  • Updated the Windows PE disk to provide a 64-bit environment.
  • Resolved the issues with incompatibility between Symantec Drive Encryption for Linux and Red Hat Enterprise Linux version 6.1 and 6.2. [2824556]

 

Symantec File Share Encryption

  • Users can now open a Microsoft Excel file in a protected folder in read-only mode, even if the file is already open by other Symantec File Share Encryption users. [2778724]
  • Users can now remove or decrypt/re-encrypt a PST Microsoft Outlook file in a Symantec File Share Encryption folder, even if that file has been modified in Outlook. (Modified PST files encrypted previous to this release must be decrypted with the PGP Command Line using the
    --force switch.) [2754123]
  • Symantec File Share Encryption users logging on to Windows using a smart card containing an X.509 certificate can now select one or more keys for encryption, rather than having all the keys on the token selected. [2752743]
  • Resolved the issue with Symantec File Share Encryption where Windows Explorer slows or becomes unresponsive when PGP overlay icons are used and a DFS share folder is unavailable. [2576222]
  • Resolved the issue with Symantec File Share Encryption where a Windows 7 system locks if a file is being opened in combination with Windows Search Indexer. [2685665]
  • Resolved the issue where an initial user key for Symantec Encryption Desktop was added on an eToken Pro Java smart card, but when the user ran Symantec File Share Encryption and invoked the Add User function, the user’s original role of Admin was changed to User, resulting in an error. [2896488]
  • Resolved the issue where Symantec File Share Encryption responded slowly when attempting to unlock a folder encrypted with a key on a smart card—without prompting for the smart card password or PIN—ultimately timing out with a permission denial for folder decryption. [2901857]
  • Resolved the issue where LexisNexis Bridger Insight XG no longer results in a blue screen error while being streamed by Microsoft Application Virtualization (App-V) with Symantec File Share Encryption installed. [2807660]

 




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Article URL http://www.symantec.com/docs/TECH208426


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