VProSvc crash when deleting a dormant backup destination
|Article:TECH208562|||||Created: 2013-07-12|||||Updated: 2013-12-12|||||Article URL http://www.symantec.com/docs/TECH208562|
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Deleting an old backup destination causes a crash in VProSvc (Symantec System Recovery Service). The service does restart itself, but if there was a backup job in progress when the crash happened, that job is interrupted and rendered an incomplete backup. Those backup files appear to be complete, but are invalid image files.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.
VprSvc crash when deleting old backups destination folder.
Article URL http://www.symantec.com/docs/TECH208562