Symantec Clearwell eDiscovery LEF file processing failure requiring update to Microforensics Titan package

Article:TECH208950  |  Created: 2013-07-25  |  Updated: 2014-05-27  |  Article URL http://www.symantec.com/docs/TECH208950
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Article Type
Technical Solution



Issue



Error when trying to discover Encase data as Microforensics Titan package requires an update.


Error



When attempting to process a newer LEF file, the LEF file may fail to open or extract, and Symantec Clearwell eDiscovery will return either no results or an error, even though the account opening the LEF file for discovery has access to the file.


Environment



Symantec Clearwell eDiscovery


Cause



Newer LEF file, requiring updated Microforensics component.


Solution



Contact Symantec Clearwell eDiscovery support and reference this technote for details on updating the Microforensics Titan package




Article URL http://www.symantec.com/docs/TECH208950


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