"The wizard was interrupted..Your system has not been modified" Installation Wizard message occured when attempting to update Backup Exec System Recovery 2010 Service Pack (SP) 3, 4, or 5 on client systems running Backup Exec System Recovery 2010 SP1 or SP2.

Article:TECH211099  |  Created: 2013-09-30  |  Updated: 2013-12-15  |  Article URL http://www.symantec.com/docs/TECH211099
Article Type
Technical Solution

Product(s)

Subject

Issue



The update to Backup Exec System Recovery 2010 Service Pack (SP) 3, 4, or 5 fails with error below on client systems where SP1 or 2 was already installed.


Error



Installation Wizard Completed
The wizard was interrupted before Symantec Backup Exec System Recovery 2010 could be completely installed.
Your system has not been modified. To complete installation at another time, please run setup again.


Environment



Backup Exec System Recovery 2010 SP1 or SP2


Cause



Either SP1 and/or SP2 was applied by the way of a patch file then through Symantec LIveUpdate.


Solution



Uninstall Backup Exec System Recovery 2010 and install Backup Exec System Recovery 2010 with SP5.




Article URL http://www.symantec.com/docs/TECH211099


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