The Enterprise Vault (EV) Storage Delete process may return Event ID 6651 when performing Dumpster Expiry.

Article:TECH211179  |  Created: 2013-10-02  |  Updated: 2014-05-19  |  Article URL http://www.symantec.com/docs/TECH211179
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Article Type
Technical Solution

Product(s)

Issue



High memory utilization by the StorageDelete process causing the process to fail and items to remain in the database and storage location. 


Error



Source: Enterprise Vault
Event ID: 6651
Task Category: Storage Delete
Level: Error
Computer: EVAULT01.EV.COM
Description:
Storage Deletion Server has failed
Reason: Not enough storage is available to process this command. (0x80070008)

 

V-437-6651


Cause



When processing user deleted items for permanent deletion, after the recovery period has passed, the StorageDelete process will attempt to gather all items from all vault stores on the EV Storage server to delete.  This can cause high memory usage by the StorageDelete process as it builds the list of items.  Each additional vault store that is processed by a single EV server will require additional memory. 

Workaround

Vault stores can be moved to other EV Storage servers to reduce the amount of memory usage on the affected server.  

Solution



This issue has been addressed in the following release:

Enterprise Vault 10.0.4 Cumulative Hotfix 3 Release
http://www.symantec.com/docs/TECH215093

Symantec Enterprise Vault 11.0 0 Release Details
http://www.symantec.com/docs/DOC7401


Supplemental Materials

SourceETrack
Value3317806
Description

Event Id 6651 can occur when attempting to delete expired data


SourceEvent ID
Value6651
Description

Storage Deletion Server has failed
Reason: Not enough storage is available to process this command. (0x80070008)


SourceUMI
ValueV-437-6651
Description

Storage Deletion Server has failed
Reason: Not enough storage is available to process this command. (0x80070008)



Article URL http://www.symantec.com/docs/TECH211179


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