After upgrading to NetBackup 7.6 FA, VMware restore jobs may fail with "VMware policy restore error(2820)" when the Job ID is larger than 65534.

Article:TECH211382  |  Created: 2013-10-09  |  Updated: 2013-12-13  |  Article URL http://www.symantec.com/docs/TECH211382
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution



Issue



VMware restore jobs using NetBackup 7.6 may fail with "VMware policy restore error(2820)" when the Job ID is larger than 65534.


Error



Entries similar to the following may appear in the bprd log:
15:04:04.640 [96972.77772] <2> bpcr_execute_virtual_machine_create_rqst: put_short jobid 1402963 failed: 0 
15:09:05.379 [96972.77772] <2> bpcr_disconnect_rqst: bpcr failed reading disconnect message from client 
15:09:05.379 [96972.77772] <16> bprd.sfr: do_VMware_virtual_machine_create: create virtual machine failed on vmclient01.test.com with 24
15:09:05.379 [96972.77772] <32> bprd.sfr: sfr: do_VMware_virtual_machine_create: returned 24 
15:09:05.379 [96972.77772] <16> bprd.sfr: sfr: aborting entire restore: error 2848 
15:09:05.379 [96972.77772] <4> bprd.sfr: sfr: Reached done, error: 2848 
15:09:05.379 [96972.77772] <2> add_msgs_to_progress_file: close and re-open the progress log file 

The Job Details report status code 2820:
10/7/2013 2:30:35 PM - Info bpdm(pid=3708) EXITING with status 0
10/7/2013 2:35:34 PM - end Restore; elapsed time: 0:05:10
VMware policy restore error(2820)


Environment



This issue only affects NetBackup 7.6 FA (First Availability).


Cause



When communicating with the server, the client passes the value of the Job ID as a short integer.


Solution



Symantec Corporation is aware that the above mentioned issue (Etrack 3333595) is present in the version(s) of the product(s) mentioned in this article.  Symantec is committed to product quality and satisfied customers.  This issue was scheduled to be addressed in the following release:

  • NetBackup 7.6 General Availability (GA)

When NetBackup 7.6 GA is released, please access the following link for download and README information:
 http://go.symantec.com/nb

Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability. Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Workaround:
If this issue is experienced with NetBackup 7.6 FA, please contact Symantec technical support, referencing this document ID and Etrack 3333575 to obtain an Emergency Engineering Binary (EEB) bundle which contains a fix for this issue.

NOTE:

If NetBackup 7.6 FA is installed on the Master Server, and the VMware Access Host is NetBackup 7.6.0.1 or 2.6 Appliance.  Then the restores may hang during the virtual machine creation.  To address this, please make sure to upgrade the Master to 7.6.0.1.

 


Supplemental Materials

SourceETrack
Value3333595
Description

VMware restore of job ids larger than 65534 fails


SourceError Code
Value2820
Description

VMware policy restore error


SourceError Code
Value2848
Description

Restore failed due to failure to create the virtual machine



Article URL http://www.symantec.com/docs/TECH211382


Terms of use for this information are found in Legal Notices