Nothing happens after entering username and password

Article:TECH211883  |  Created: 2013-10-24  |  Updated: 2013-10-24  |  Article URL http://www.symantec.com/docs/TECH211883
Article Type
Technical Solution


Issue



Attempting a remote connection to a host, the authentication dialog displays. After entering credentials and the Connect button is clicked nothing happens.  The authentication dialog is still there but the fields are blank.  No error or information message is received.


Error



 None


Environment



pcAnywhere 12.5 SP4 or later

pcAnywhere Solution 12.6.7 or later


Cause



 If no error is seen, such as Invalid Login, the issue could be that the host is configured for Prompt for Confirmation.  This feature requires that someone be at the host to allow the remote connection.


Solution



 If connectivity to a host is desired when there will be no one present to approve the connection the Prompt to Confirm connection setting will need to be disabled in the Host's properties or the pcAnywhere Settings policy.




Article URL http://www.symantec.com/docs/TECH211883


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