Nothing happens after entering username and password
|Article:TECH211883|||||Created: 2013-10-24|||||Updated: 2013-10-24|||||Article URL http://www.symantec.com/docs/TECH211883|
Attempting a remote connection to a host, the authentication dialog displays. After entering credentials and the Connect button is clicked nothing happens. The authentication dialog is still there but the fields are blank. No error or information message is received.
pcAnywhere 12.5 SP4 or later
pcAnywhere Solution 12.6.7 or later
If no error is seen, such as Invalid Login, the issue could be that the host is configured for Prompt for Confirmation. This feature requires that someone be at the host to allow the remote connection.
If connectivity to a host is desired when there will be no one present to approve the connection the Prompt to Confirm connection setting will need to be disabled in the Host's properties or the pcAnywhere Settings policy.
Article URL http://www.symantec.com/docs/TECH211883