Late Breaking News for Clearwell eDiscovery 7.1.4

Article:TECH212941  |  Created: 2013-12-02  |  Updated: 2015-03-24  |  Article URL
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<< NEW >>  Symantec eDiscovery Platform and Poodlebleed

Clearwell eDiscovery 7.1.5 is available!  Click here for additional information.

Late Breaking News for Clearwell eDiscovery 7.1.5

Symantec Corporation updates this article as new customer-related information pertaining to 7.1.4 becomes available.  Symantec recommends that you frequently check this article for updates or subscribe to receive updates to this document.

Note: While all information (known issues, hotfixes) is listed it does not mean every issue applies to every environment.  Please read the details of the issue if you feel it applies to your specific situation for complete information and suggested actions.


Symantec recommends to frequently check this article for updates or Subscribe to receive email notification each time this article is updated.

Software Alerts

Point Fixes and Fix Packs for 7.1.4

7.1.4 Fix Pack 1 (TECH214517) must be installed first before applying any of the point fixes listed below:

Component Title Article
Case Administration ESA-37370 - Source Browser does not display sub directories if the path contains an ampersand '&' character  TECH217710
Export ESA-40127 - LFI export fails with an "Invalid Email Message Type" TECH226181
Export ESA-39030 - Native export job may contain duplicate email messages  TECH224017
Identificaton Collection ESA-35265 - Improves the time it takes to save changes to the Access Profile  TECH223040
Identification Collection ESA-38591 - Some sub-folders in a mailbox are not collected on BPOS Office 365. TECH222778
Identificaton Collection ESA-35267 - EV Content Retrieval 'Failed while trying to put the archive ID on the item retrieved from EV'"  TECH218365
Identification Collection ESA-33922 - Changing the esa.altAttachmentsDir property TECH214156
Identificaton Collection ESA-34107 - "Re-run collection for errored data" job is run with a "Success" status  TECH214157
Infrastructure << NEW >>  ESA-41489 - Component Performance Analyzer TECH228942
Legal Hold ESA-38853 - The Date/Time drop-down reverts to 12-hour time instead of 24-hour  TECH224634
LFI ESA-40234 - Email ingested via Load File Import may end up getting indexed in a different language. TECH226127
Post-Processing ESA-36936 - "You have an error in your SQL syntax" when running Post Processing in the validator phase. TECH223156
Production ESA-39955 - "XML Export Error - Attachment retrieval failed, no path returned." when running a Production that has messages with attachements TECH226670
Review ESA-38377 - Point Fix for Symantec Clearwell eDiscovery Platform V7.1.4 Fix1  TECH224018
Review ESA-38110 - Parent tag is not deleted when 'Sub-tag selection=required'  TECH223684
Review ESA-38869 - Excessive log entries in the server log when using Native Rendering. TECH223158
Review ESA-36848-39299 - Improves the load time of the "Advanced Search" page TECH216585
Review ESA-35167 - Creating training sets in Transparent Predictive Coding fails with the following error 'Job Failed - 690004 Error with feature mgmt' TECH215298
Search ESA-39355 - Login fails when user has requested to auto-resume search state on login in a cluster environment  TECH224020
System Administration ESA-41346 - During a Bulk Load import of Employee List, users with multiple email addresses of more than 100 characters are skipped with an exception TECH228272
System Administration ESA-40008 - UniqueID is Null in Active Directory, it causes an exception in Clearwell TECH226830
System Administration ESA-33641 - Improves the time it takes to save changes to the Access Profile  TECH222923

Known Issues Existing in 7.1.4:
Symantec Corporation has acknowledged that the below-mentioned issues are present in the version of the product Clearwell eDiscovery 7.1.4. Symantec Corporation is committed to product quality and satisfied customers. Please refer to the documents listed below for additional information.

Component Title Article
Identification Collection Error "java.lang.NumberFormatException" occurs when attempting to perform a eDiscovery SharePoint collection TECH227032
Identification Collection Exchange Mailboxes are either not listed in the pop-up window or are displaying an old Exchange Server name. TECH225348
Identification Collection Unable to find collection set on a Worker Appliance TECH225442
Identification Collection [#422298] EV searcher error - 440,875 Searcher exited with non-zero error code TECH197876
Identification Collection In Review Mode, hovering over production mode never loads the list of production folders. TECH225347
Identification Collection The Enterprise Vault(EV) collections for IM Messages only, return 0 results. TECH223353
Identification Collection Unexpected error - Low disk space detected when running large Enterprise Vault Collections TECH222716
Identification Collection << FIXED >> Enterprise Vault Collection 'Re-run collection for errored data' causes False 'Success' or 'Failure'. TECH213450
Identification Collection Enterprise Vault File System Archiving Placeholders are recalled during a Clearwell File Share Collection TECH214472
Infrastructure Unable to perform a node backup on the confirmation server using Clearwell eDiscovery v.7.1.4 TECH214657
Infrastructure Audio processing will not function after a node restore from an environment that does not support audio processing. TECH213421
Infrastructure Uploader log should also gather the audio-search directory contents TECH212449
Installer Worker node disabled and not joining Clearwell cluster TECH222676
Installer Issues when installing V714 in a non-standard hardware configuration TECH212448
Installer "Upgrade or Updates stop due to the Clearwell directory being in use TECH224141
LFI Viewing the Full Text of a Long Text Custom Attribute in an Attachment Displays Incorrect Value TECH228108
LFI Load File data from an external text file fails to be indexed when OCR is enabled in case processing settings TECH213620
LFI Sorting bates or imported numbers while in review mode TECH212532
Printing Printing to PDF only prints the header information and not the content TECH225161
Predictive Coding Predicting a data set fails with Java Null Pointer Exception TECH227097
Processing Hewlett-Packard (HP) Integrated Archive Platform (IAP) data Processing job failed ERROR:null TECH226782
Processing System Property esa.crawler.mapi.skipMsgTypes is not excluding email EV shortcuts during Processing. TECH225332
Processing Emails with attachments are dropped during processing TECH216340
Processing Loose MSG file with "%28" in the file name is discovered successfully but dropped during indexing with URN error. TECH215716
Processing Pre-processing date filter selection may include some data outside of the date range, however this will not be processed. TECH216162
Processing Discovery failing while running discovery on 2 cases in parallel TECH212468
Production Native View of PDF has "Blurry" or Doubled Text TECH227948
Production Remove extra text on the file names to not draw attention to these items in the production TECH223442
Production Redacted embedding production issue depending on Clearwell environment TECH213510
Review Restricted Items visible /accessible to users in Similar Items TECH227096
Review Server logs flooded with INFO entries during Native rendering TECH222873
Review << FIXED >> A saved search now shows exception: [#41025] QueryEngine error;[#80073] Unexpected persistence exception during a BitMap operation TECH218034
Search Adding terms to Concept Searches does not update document total TECH226756
Search Unable to process your request returns when running a Search in Clearwell TECH225302
Search A Domain name Advanced Search returns no results when the search query includes a non-leading or non-trailing asterisk wildcard character. TECH212935
Search Saved search returns different results if user runs the search directly or chooses to edit and then run without editing anything TECH211568
System Administration << FIXED >> Employee Attribute Mapping: UniqueID to EmployeeID, UniqueID when NULL in Active Directory causes exceptions during Active Directory sync TECH226190
System Administration During a Bulk Load import of an Employee List, users with multiple email addresses of more than 100 characters are skipped TECH226179


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