Backup with Accelerator and Deduplication to appliance failed with status 14

Article:TECH213488  |  Created: 2013-12-20  |  Updated: 2014-03-18  |  Article URL http://www.symantec.com/docs/TECH213488
Article Type
Technical Solution

Product(s)

Issue



Backup with Accelerator and Deduplication to appliance failed with status 14
Customer is using client side dedup and change journal enabled for Windows


Error



Job Details:

06/12/2013 12:40:31 - Error bptm(pid=16539) Could not get bytes copied on client 2060057, by sts_ioctl,will use default value.
06/12/2013 12:40:36 - Error bptm(pid=16539) image copy failed: error 2060057: OpenStorage Proxy Plugin Error
06/12/2013 12:40:45 - Error bptm(pid=16539) cannot set media state 2: retval = 2060057
06/12/2013 12:40:50 - Critical bptm(pid=16539) sts_get_image_prop failed: error 2060057: OpenStorage Proxy Plugin Error
06/12/2013 12:40:54 - Critical bptm(pid=16539) sts_close_handle failed: 2060057 OpenStorage Proxy Plugin Error
06/12/2013 12:40:59 - Error bptm(pid=16539) Could not set last backup info to client 2060057
06/12/2013 12:41:04 - Critical bptm(pid=16539) sts_get_image_prop failed: error 2060057: OpenStorage Proxy Plugin Error
06/12/2013 12:41:08 - Critical bptm(pid=16539) sts_close_handle failed: 2060057 OpenStorage Proxy Plugin Error
06/12/2013 12:41:13 - Critical bptm(pid=16539) cannot write image to disk, media close failed with status 2060057 OpenStorage Proxy Plugin Error
06/12/2013 12:41:17 - Critical bptm(pid=16539) sts_get_server_prop failed: error 2060057 OpenStorage Proxy Plugin Error
06/12/2013 12:41:22 - Critical bptm(pid=16539) sts_get_server_prop failed: error 2060057 OpenStorage Proxy Plugin Error
06/12/2013 12:42:09 - Info bptm(pid=16539) EXITING with status 14 <----------
06/12/2013 12:43:09 - Error bpbrm(pid=16194) [ERROR][proxy_open_server_v7]CORBA::SystemException is caught in proxy_open_server_v7, minor = 1330446338, status = 1, info = system exception, ID 'IDL:omg.org/CORBA/TRANSIENT:1.0'.OMG minor code (2), described as '*unknown description*', completed = NO
06/12/2013 12:43:14 - Error bpbrm(pid=16194) libsts opensvh() 13/12/06 12:43:14: v11_open_server failed in plugin /usr/openv/lib/libstspinbostpxy.so err 2060057
06/12/2013 12:43:18 - Error bpbrm(pid=16194) sts_open_server failed: error 2060057
06/12/2013 12:44:23 - Error bpbrm(pid=16194) [ERROR][proxy_open_server_v7]CORBA::SystemException is caught in proxy_open_server_v7, minor = 1330446338, status = 1, info = system exception, ID 'IDL:omg.org/CORBA/TRANSIENT:1.0'.OMG minor code (2), described as '*unknown description*', completed = NO
06/12/2013 12:44:27 - Error bpbrm(pid=16194) libsts opensvh() 13/12/06 12:44:27: v11_open_server failed in plugin /usr/openv/lib/libstspinbostpxy.so err 2060057
06/12/2013 12:44:32 - Error bpbrm(pid=16194) sts_open_server failed: error 2060057
06/12/2013 12:44:41 - Info bpbkar(pid=7464) done. status: 14: file write failed
06/12/2013 12:44:41 - end writing; write time: 00:06:30
file write failed(14)

bpbrm log

12:43:18.957 [16194] <16> nbostpxy_ioctl: sts_open_server failed: error 2060057 
12:43:18.957 [16194] <2> set_job_details: Tfile (574608): LOG 1386340998 16 bpbrm 16194 sts_open_server failed: error 2060057

Environment



Netbackup 7.5.0.6
Appliance 5230
Windows Server 2008 r2

 


Solution



  1. Disable multiple datastreams on NBU policy (We only support 2 per client for clientside deduplification clients)
  2. Open <install_path>\NetBackup\bin\ost-plugins\<storageservername>.cfg  on the client
  3. Change:
    MaxRetryCount=5 to MaxRetryCount=50
  4. Reduce Corba communication via touch files in NetBackup\db\config\ path on the MSDP media server:
    1. Create: netbackup/db/config/CD_WHOLE_IMAGE_COPY
    2. Create: ..netbackup/db/config/CD_UPDATE_INTERVAL with a value of 180
    3. Create: ..netbackup/db/config/OST_CD_BUSY_RETRY_LIMIT with a value of 1500
  5. Disable checkpoints on NBU policy




Article URL http://www.symantec.com/docs/TECH213488


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