Crash in DLOChangeLogSvcu.exe and DLOClientu.exe causing no backups for several days

Article:TECH214161  |  Created: 2014-01-20  |  Updated: 2014-01-20  |  Article URL http://www.symantec.com/docs/TECH214161
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Article Type
Technical Solution


Issue



Crash in DLOChangeLogSvcu.exe and DLOClientu.exe causing no backups for several days for the client systems


Error



STACK_TEXT: 
WARNING: Stack unwind information not available. Following frames may be wrong.
016cfdd4 77b38b48 00000000 00000000 00ca4fe8 ntdll+0x38c39
016cfdfc 00409880 0031ff00 016cfe84 016cfe1c ntdll+0x38b48
016cfe0c 00409857 0031ff00 0031ff00 016cfe28 DLOChangeLogSvcu+0x9880
016cfe1c 00409818 016cfe48 016cfe34 004097b8 DLOChangeLogSvcu+0x9857
016cfe28 004097b8 016cfe48 016cfe64 004909cb DLOChangeLogSvcu+0x9818
016cfe34 004909cb 0031ff00 9a7a6cda cccccccc DLOChangeLogSvcu+0x97b8
016cfe64 0049080a 016cfe84 0031fed4 016cfe98 DLOChangeLogSvcu+0x909cb
016cfe74 004908ad 0031fed4 00000000 016cfea4 DLOChangeLogSvcu+0x9080a
016cfe98 004b6f8d 0031fed4 9a7a6c4a 00000000 DLOChangeLogSvcu+0x908ad
016cfef4 004b6e43 9a7a6d8a 016cff3c 00c9e888 DLOChangeLogSvcu+0xb6f8d
016cff34 004b3129 00000000 cccccccc 0031f960 DLOChangeLogSvcu+0xb6e43
016cff48 74d929bb 0031f960 9a563b4b 00000000 DLOChangeLogSvcu+0xb3129
016cff80 74d92a47 00000000 774c3677 00ca4fe8 msvcr80+0x29bb
016cff94 77b39d72 00ca4fe8 76ac8fa0 00000000 msvcr80+0x2a47
016cffd4 77b39d45 74d929e1 00ca4fe8 00000000 ntdll+0x39d72
016cffec 00000000 74d929e1 00ca4fe8 00000000 ntdll+0x39d45


STACK_COMMAND:  ~1s; .ecxr ; kb

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  DLOChangeLogSvcu+9880

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: DLOChangeLogSvcu

IMAGE_NAME:  DLOChangeLogSvcu.exe


Solution



Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see 
http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
 

NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.
 

 


Supplemental Materials

SourceETrack
Value3414931
Description

SDLO: Crash in DLOChangeLogSvcu.exe and DLOClientu.exe causing no backups for several days



Article URL http://www.symantec.com/docs/TECH214161


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