KNOWN ISSUE: Stop script error when trying to build the tree for running a task in resource manager when using IE 8

Article:TECH214211  |  Created: 2014-01-21  |  Updated: 2014-01-24  |  Article URL http://www.symantec.com/docs/TECH214211
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Article Type
Technical Solution


Issue



 When running a task from resource manager when using IE8, you receive an error that states the script is running slow and could cause the browser to stop responding.

 


Error



Stop running this script?

 A script on this page is causing your web browser to run slowly. If it continues to run, your computer might become unresponsive. 


Environment



 ITMS 7.1 MP1 V4-V8

ITMS 7.5 RTM - HF3

 

 


Cause



This problem is caused because of a large number of items in the jobs/tasks selection tree causing the tree to not return in the amount of time given by the browser.  


Solution



This issue has been reported to the Symantec Development team. A fix should be added to a later release. 

There are currently 2 workarounds to the problem: 

1. we have found that by using IE9 the message is displayed 1 time then after clicking yes to continue the script the tree will load.

2. Use a different method to push tasks such as the enhanced console views drag and drop feature.


Supplemental Materials

SourceETrack
Value3415678


Article URL http://www.symantec.com/docs/TECH214211


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