Error 12293 Error 8193, Volume Shadow Copy Service error, Error calling a routine on a Shadow Copy Provider

Article:TECH214264  |  Created: 2014-01-22  |  Updated: 2014-01-22  |  Article URL http://www.symantec.com/docs/TECH214264
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Article Type
Technical Solution

Product(s)

Issue



When attempting to backup to a USB drive, job fail with VSS Errors in the application log (or similar):

  • Error 8193, Volume Shadow Copy Service error: Unexpected error calling routine Cannot find anymore diff area candidates for volume \\?\Volume{d08ac883-a1b6-11df-b853-806e6f6e6963}\ [0].  hr = 0x8000ffff, Catastrophic failure
  • Error 12293; Volume Shadow Copy Service error: Error calling a routine on a Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine details EndPrepareSnapshots({bad24fc7-3202-4c05-a62a-dde34613ba5b}) [hr = 0x80042302, A Volume Shadow Copy Service component encountered an unexpected error.
  • Volume Shadow Copy Service error: Error calling a routine on a Shadow Copy Provider {XXXXXXXXXXXXXXXXXXXXXXX.EN_US}. Routine details EndPrepareSnapshots({448c7306-4098-46ce-a1d8-dd5f9b3b7871}) [hr = 0x80042302, A Volume Shadow Copy Service component encountered an unexpected error. Check the Application event log for more information.

 


Cause



VSS Snapshot errors might occur due to various reasons, such as Microsoft VSS is not registered properly with the operating system, Shadow Copy Association for the volume is corrupt, misconfigured, or  other environmental factors.


Solution




1. Open Disk Management (Type "compmgmt.msc" in run or open computer management)
2. Go to storage -> disk management
3. Right click on system reserved partition and click properties
4. Go to shadow copies tab and then click settings
5. Change "located on this volume" to the C:\ partition or other partition.
6. Try backing up the SRP again.

 

 


Supplemental Materials

SourceUMI
ValueV-281-3215-6071


Article URL http://www.symantec.com/docs/TECH214264


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