SEP SBE .Cloud: Migrating to Symantec Endpoint Protection Small Business Edition

Article:TECH215299  |  Created: 2014-02-24  |  Updated: 2015-02-17  |  Article URL
Article Type
Technical Solution


This article is for customers who want to migrate to Symantec Endpoint Protection Small Business Edition (SEP SBE) from other versions of Symantec Endpoint Protection or third-party products. SEP SBE offers a choice of locally-managed or cloud-managed deployments. This article focuses on the cloud-managed service and provides migration instructions for customers who previously installed other endpoint protection products which can be automatically removed including the following:

  • Symantec Endpoint Protection 12.1
  • Symantec Endpoint Protection Small Business Edition 12.1
  • Non-Symantec products

This article assumes that customers have already obtained a valid SEP SBE serial number.


Uninstall Existing Antivirus and Firewall Products:

Prior to installation of SEP SBE .Cloud agents, any previous antivirus or firewall products must be removed. To ensure that these products are removed from endpoints prior to installation, the installer will not proceed until incompatible products are removed.

Automatic Removal of Supported Products:

Symantec Endpoint Protection Small Business Edition can automatically start the removal process for certain existing Symantec and third-party products. Please note that the automatic removal feature is not supported for all products, but only for the ones that are listed in the following Online Help Topic:

Removing existing antivirus and firewall products

The automatic removal of an incompatible application initiates the Microsoft MSI uninstaller for the program. If you encounter difficulty removing an application, please contact the customer support group for that product.

The first step of the process is manual removal of the existing products’ management software. For example; for SEP 12.1.x, the Symantec Endpoint Protection Manager must be removed. For information on how to uninstall the SEP 12.1.x Manager, see the following Online Help Topic:

Uninstalling Symantec Endpoint Protection Manager

Note:Please leave any existing Unmanaged SEP on-premises Mac clients in place. If Mac clients are configured to report to a SEP manager, uninstall them and reinstall with an unmanaged installer. For instructions regarding this process please review:

How to Download a Mac Client

After removing the existing management software, SEP SBE can automatically start the removal process for existing incompatible AV clients.

Removal of Incompatible AV Clients:

Both incompatible AV management, and client software must be removed in order to successfully deploy SEP SBE. If an unsupported product exists on the target machine, and SEP SBE installation is initiated, the following generic error message may be displayed:

Logging into the SEP SBE Hosted Endpoint Portal:

Make sure that the computer is connected to the Internet. Navigate to the URL:

If the Hosted Endpoint Portal account has not been created automatically when purchasing the software (via a link in the order confirmation e-mails), it may be necessary to activate the serial number associated with the product. For information on how to activate the serial number, see the following Online Help topic:

Activating your new serial numbers

Deploying SEP SBE Agents:

SEP SBE provides multiple options to deploy agents. However, when deploying in an environment that supports automatic antivirus removal, using the redistributable package is recommended. Please note that the automatic removal of incompatible products is only available when using the redistributable package option in attended mode and not with silent installations.

For information on how to download and install an agent, see the following Online Help topic:

Downloading and Installing Agents

The following procedure is the same for both desktop and server operating systems and requires a restart.

To Automatically Start the Removal of Incompatible Symantec or Third-Party Products:

  1. On the computer in question, run the SEP SBE redistributable package.
  2. The installer detects incompatible Symantec or third-party products.
  3. Click Proceed to continue.
  4. The Symantec or third-party product uninstaller appears. Follow the wizard instructions to remove the incompatible client.
  5. All Symantec products require a restart. Third-party products may or may not prompt for a restart. If you are prompted to restart, restarting now is recommended. When removing Symantec products check the Finish page for any uninstallation errors.
  6. The installation wizard should automatically resume after the system restarts. If the installation wizard does not automatically resume, rerun the SEP SBE redistributable package to restart the installation wizard.

Follow the steps in the wizard, when completed the client will be installed and should be accessible via the task bar or the computer start menu. Please be aware the initial propagation of policies and settings can take some time and the client may not show “Secure” status immediately, if client status does not resolve within 3 hours please contact support for assistance.

Contact Support:

Additional Resources:

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