Symantec System Recovery installation fails at 99% with "Error 1935.An error occurred during the installation of assembly component {4F6D20F0-CCE5-1492-A01F-C8B3B9A1E18E}..."

Article:TECH215764  |  Created: 2014-03-12  |  Updated: 2014-11-06  |  Article URL http://www.symantec.com/docs/TECH215764
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution


Issue



The Symantec System Recovery installation fails at 99% with: "An error occurred during the installation of assembly component ...". When OK is clicked, the installation rolls back.

 


Error



Errors found in the Windows system event log and the SSR logs may include:
"Error 1935. An error occurred during the installation of assembly component {4F6D20F0-CCE5-1492-A01F-C8B3B9A1E18E}. HRESULT: 0x800736FD."


Note: The assembly component GUID 4F6D20F0-CCE5-1492-A01F-C8B3B9A1E18E may vary.


Environment



None specific.


Cause



This issue is related to the Microsoft Visual C++ 2005 SP1 Redistributable Package used by the SSR installer process.


Solution



This issue has been fixed in Symantec System Recovery 2013 R2.

Please download Symantec System Recovery 2013 R2 from Evaluation or FileConnect, and upgrade to Symantec System Recovery 2013 R2.

Evaluation:
https://www4.symantec.com/Vrt/offer?a_id=154587

FileConnect (Serial number is required):
https://symantec.flexnetoperations.com/control/symc/registeranonymouslicensetoken


NOTE: Symantec continues to focus on the current release and future releases, there are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. Please contact your Symantec Sales representative or the Symantec Partner for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see http://www.symantec.com


Supplemental Materials

SourceETrack
Value3435700

SourceUMI
ValueV-281-3949-8432


Article URL http://www.symantec.com/docs/TECH215764


Terms of use for this information are found in Legal Notices