SEP SBE .Cloud: Adding and Removing Services in the Hosted Endpoint Portal.

Article:TECH216038  |  Created: 2014-03-24  |  Updated: 2015-02-17  |  Article URL http://www.symantec.com/docs/TECH216038
Article Type
Technical Solution


Issue



 If SEP SBE .Cloud clients malfunction, a good troubleshooting step is to remove the AV service and re-add it. This can be accomplished by uninstalling and reinstalling the client locally on the machine, however it is also possible to remove and re-add the services remotely from the Hosted Endpoint Portal, this document will discuss how to perform the remote removal and re-adding process. 


Environment



  • The following instructions will most commonly be used to remove and re-add the SEP SBE .Cloud AV client however the process applies and can be performed with any other services on the Hosted Endpoint Portal using the same steps.
  • Removing and re-adding services requires a reboot of the target machine, please account for this and plan on performing the maintenance during a period when rebooting the machine is possible.

Solution



Removing Services:

To remove services from a client:

  1. Login to the Hosted Endpoint Portal (https://hostedendpoint.spn.com).
  2. Select the "Computers" Tab.
  3. Click on the computer name for the target machine.
  4. Click the "Remove Service" link.
  5. Click "OK" on the pop-up notification explaining that the service will be removed.
  6. The agent profile page will reload and a status bar will indicate the current step of the uninstall process.
  7. Press F5 to refresh the page, when the three steps complete, reboot the machine.

 

Adding Services:

To add services to a client with no services installed:

  1. Select the "Computers" tab in the Hosted Endpoint Portal (https://hostedendpoint.spn.com).
  2. Click on the "Computers With No Service" link in the lower part of the left column of options.
  3. Click the "Add Service" link under the "Action" column of the list, or click on the computer name for the target client and click the "Add Service" button within the computer profile.
  4. Select which service to add in the popup window that comes up.
  5. The service will be pushed to the system in a four step process. You can hit F5 to refresh the page and see the current status. Once completed, the Endpoint Service is installed and the system is protected.

 

To add SEP .Cloud services to a client with Backup Exec (or other services) installed:

In cases where multiple cloud products are in use in the environment it is possible to add SEP SBE to machines which have Backup Exec or other services installed already, to do so:

  1. Select the "Computers" tab in the Hosted Endpoint Portal (https://hostedendpoint.spn.com).
  2. Click on the computer name for the target machine.
  3. Click the "Add Service" link
  4. Select which service to add in the popup window that comes up.
  5. The service will be pushed to the system in a four step process. You can hit F5 to refresh the page and see the current status. Once completed, the Endpoint Service is installed and the system is protected.



Article URL http://www.symantec.com/docs/TECH216038


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