Symantec Protection Engine (SPE) 7.5.0.34: password protected PDF files are getting replaced with 0 byte files irrespective of encrypted container policy setting

Article:TECH216395  |  Created: 2014-04-03  |  Updated: 2014-04-08  |  Article URL http://www.symantec.com/docs/TECH216395
Article Type
Technical Solution


Issue



Your Symantec Protection Engine (hereafter "SPE") 7.5 is working with RPC or with ICAP FILEMOD.

You set the encrypted container policy to "Block" or "Log Only", and when you either save a password-protected PDF file on a Filer share or request to scan such a PDF with ICAP FILEMOD, you notice that the file is replaced with 0 byte file and not being blocked from access.


Environment



  • This issue is applicable only to SPE 7.5.0.34 build with RPC or with ICAP FILEMOD.
  • SPE 7.0.x is not affected.

 


Solution



There is a hotfix available for this issue.

Download the attached hotfix to this document and follow the instructions in the Read Me file.


Attachments

SPE75_HF_01.zip (Linux, Solaris, and Windows) SHA1 hash: C62BF678CAD40E34CF2DC97C9BC6E2FEE618D9D5
SPE75_HF_01.zip (6.6 MBytes)

Supplemental Materials

SourceETrack
Value3455377
Description

 Password protected PDF files are getting replaced with 0 byte files irrespective of encrypted container policy setting


SourceETrack
Value3464377
Description

 Encrypted PDF files are being set to zero bytes.




Article URL http://www.symantec.com/docs/TECH216395


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