Enterprise Vault for Exchange: non-standard folders are created in Outlook 2010 in a scenario of users with delegated permissions

Article:TECH216870  |  Created: 2014-04-22  |  Updated: 2015-01-07  |  Article URL http://www.symantec.com/docs/TECH216870
Article Type
Technical Solution

Product(s)

Issue



Enterprise Vault for Exchange: non-standard folders called "the file so that changes to the file will be reflected in your item." or "Edit <0w>" are created in Outlook 2010 when users with delegate permissions perform operations in the mailbox they have delegate permissions in


Environment



The above behaviour occurs in a scenario with delegated users for exchange mailboxes (User1 and User2)

- User2 with 'Publishing Editor' permissions on User1 mailbox - root level
- User2 with 'Publishing Editor' permissions on User1 folders or subfolders
- Enterprise Vault Outlook Add-In 10.0.1 onwards installed and Outlook 2010
- User2 accessing User1 mailbox and drag and dropping any emails accross different folders/subfolders


Cause



With Enterprise Vault Outlook Add-In during any drag and drop operations it is checked if the destination folder is the "Deleted Items" (this to trigger the Enterprise Vault item deletion), the check is done using the Microsoft call 'GetDefaultFolder'.

Since User2 does not have permissions on User1 "Deleted Items" Outlook 2010 tries re-create it, but since this is a special folder it fails and instead other special folders are created like "Edit <0w>" or "the file so that changes to the file will be reflected in your item."
 

As a workaround (taken as example the above scenario) it is possible to give User2 the permissions to view User1 "Deleted Items".


Solution



This issue has been addressed in the following release:

Enterprise Vault 11.0.0 Cumulative Hotfix 1 Release
http://www.symantec.com/docs/TECH215094
 

Enterprise Vault 11.0.1 – Release Details
http://www.symantec.com/docs/DOC8024
 


Supplemental Materials

SourceETrack
Value3406640
Description

Non-standard folders are created in Outlook 2010 when users with delegate permissions perform operations in the mailbox they have delegate permissions in



Article URL http://www.symantec.com/docs/TECH216870


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