BUG REPORT:GRT restore of Arabic characters failing with V-309-23 Code page conversion errors

Article:TECH217171  |  Created: 2014-05-01  |  Updated: 2014-05-01  |  Article URL http://www.symantec.com/docs/TECH217171
Article Type
Technical Solution


Issue



GRT restore of Arabic characters fails, normal mailboxes with English characters restore with no problems.


Error



[install path]/netbackup/logs/beds/EWS log reports the following:

EWSStore::GetMailboxTable--- [2f3c] 01/06/14 10:55:39 Mailbox name is ????? [2f3c] 01/06/14 10:55:39 User mailbox name passed in is ????? [2f3c] 01/06/14 10:55:39 User alias passed in is iqbal [2f3c] 01/06/14 10:55:39 Inside GetMailBox [2f3c] 01/06/14 10:55:39 Adding mailbox iqbal [2f3c] 01/06/14 10:55:39 Adding mailbox iqbal [2f3c] 01/06/14 10:55:39 Adding mailbox [2f3c] 01/06/14 10:55:39 Adding mailbox

You will also see in the [install path]/netbackup/logs/ncfgre logs the following:

06/01/2014 10:53:28.854 [Debug] NB 51216 ncfgre 352 PID:12080 TID:12092 File

ID:352 [No context] 4 [GRECallback::fileListInitialize] IPC: /tmp/vnet- 13531388993792195325000000492-6Q5CA0, Server: netbackup

(../GRECallback.cpp:1253)

06/01/2014 10:53:28.854 [Diagnostic] NB 51216 ncf 309 PID:12080 TID:3340 File

ID:352 [No context] 2 V-309-28 [_nbfs_mount_validate_thread()] INF - starting validate thread

06/01/2014 10:53:29.134 [Debug] NB 51216 ncfgre 352 PID:12080 TID:12092 File

ID:352 [No context] 4 [GRECallback::fileListGet] INPUT PATH: /Microsoft Information Store/Managers/Database/اÙ باÙ  [iqbal]/Top of Information

Store/Inbox/test111111111111

<000000009f5d5725053b85499afa85a263d67ff20700a44883e38af3b04d9d6629c2efe87ff1000

0003603420000a44883e38af3b04d9d6629c2efe87ff10000003630dc0000>

(../GRECallback.cpp:1285)

06/01/2014 10:53:29.134 [Debug] NB 51216 ncfgre 352 PID:12080 TID:12092 File

ID:352 [No context] 4 [GRECallback::fileListGet] NEW PATH : Microsoft Information Store\Managers\Database\اÙ باÙ  [iqbal]\Top of Information

Store\Inbox\test111111111111

<000000009f5d5725053b85499afa85a263d67ff20700a44883e38af3b04d9d6629c2efe87ff1000

0003603420000a44883e38af3b04d9d6629c2efe87ff10000003630dc0000>

(../GRECallback.cpp:1314)

06/01/2014 10:53:29.134 [Debug] NB 51216 ncfgre 352 PID:12080 TID:12092 File

ID:352 [No context] 4 [GRECallback::producerIdle] [!ERROR Wide character string -> character string]

06/01/2014 10:53:29.150 [Diagnostic] NB 51216 ncf 309 PID:12080 TID:12092 File

ID:352 [No context] 2 V-309-28 [_nbfs_image_list_create()] INF - running command - "C:\Program Files\Veritas\NetBackup\bin\bpclimagelist.exe" -client gdtadex01.gdta.gov -server netbackup -s 01/04/2014 15:58:22 -e 01/04/2014

15:58:22 -policy Mail_Infomation_Store -ct 16 -idnovalid -V

06/01/2014 10:53:29.322 [Diagnostic] NB 51216 ncf 309 PID:12080 TID:12092 File

ID:352 [No context] 2 V-309-28 [_nbfs_image_list_create()] INF - response -

1388840302 16 0 0

06/01/2014 10:53:29.322 [Diagnostic] NB 51216 ncf 309 PID:12080 TID:12092 File

ID:352 [No context] 2 V-309-28 [_nbfs_image_locate()] INF - found: .

06/01/2014 10:53:29.322 [Diagnostic] NB 51216 ncf 309 PID:12080 TID:12092 File

ID:352 [No context] 2 V-309-28 [_nbfs_image_locate()] INF - found: ..

..

…

…

06/01/2014 10:55:37.991 [Debug] NB 51216 ncfrai 158 PID:12080 TID:12092 File

ID:352 [No context] 1 [RAIConsumer::_objectOpenAndWrite()] create() failed, status = 6 (../RAIConsumer.cpp:845)

06/01/2014 10:55:37.991 [Debug] NB 51216 ncfrai 158 PID:12080 TID:12092 File

ID:352 [No context] 1 [RAIConsumer::writeToRai(CFEOBJ,Root)] create and write failure, status = 6 (../RAIConsumer.cpp:1202)

06/01/2014 10:55:37.991 [Application] NB 51216 ncfrai 158 PID:12080 TID:12092 File ID:352 [No context] [Error] V-158-11 unable to create object for restore: % 1, rai error = %2

 


Solution



ETA of Fix:
Symantec has acknowledged that the above mentioned issue (Etrack 3421402) is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec is committed to product quality and satisfied customers. This issue was scheduled to be addressed in the following release:

  •   NetBackup 7.6.0.3

Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability. Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

 


Supplemental Materials

SourceETrack
Value3421402


Article URL http://www.symantec.com/docs/TECH217171


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