KNOWN ISSUE: Client computers not populating reports for December 2007 security updates

Article:TECH37897  |  Created: 2007-12-12  |  Updated: 2014-03-28  |  Article URL http://www.symantec.com/docs/TECH37897
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Article Type
Technical Solution

Issue



I downloaded PMimport Version: 6.x.1209.0, and the following updates do not report as applicable or installed; however, the updates will install on client computers.

  • MS07-069
  • MS07-068
  • MS07-067
  • MS07-065
  • MS07-064

Environment



Patch Management Solution 6.x
PMImport 6.x.1209.0


Cause



The Applicable inventory rules for these updates are configured with the incorrect results data class. This causes the Inventory Rule Agent to "ignore" them during the Vulnerability scan and not report their results.


Solution



This has been resolved in the December All Languages build of the PMImport.cab file (PMImport v6.x.1209.1).

Note: You will find that clients are still not reporting correctly and, in the client logs, you will see an error referencing the update GUID and stating that the applicable rule is not contained in the cache. This is resolved by simply restarting the Altiris Agent service or restarting the computer. Restarting the service forces the client to contact the Inventory Rule Web Service and update the rules. Also, it is advised to modify the Default Microsoft Vulnerability Analysis Policy to report the results as 'Always' until all machines have reported.

 


Supplemental Materials

ValueSYD 32212
Description

Logged in sydd2 (Altiris - Sydney) database


Legacy ID



39740


Article URL http://www.symantec.com/docs/TECH37897


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