Space Used data of managed resource report differently from Windows Explorer.

Article:TECH47617  |  Created: 2006-01-21  |  Updated: 2012-03-06  |  Article URL http://www.symantec.com/docs/TECH47617
Article Type
Technical Solution

Issue



Space Used data of managed resource report differently from Windows Explorer.


Environment



The server has been configured with Veritas Storage Exec (tm) 5.3 managing a server that is also running the Microsoft FTP service. A space allocation policy has been applied to a Managed Resource (folder) that receives files by FTP. This managed resource also has compression enabled at an NTFS level by enabling the 'Compress contents to save disk space' attribute via the Advanced Attributes of the folder properties.

 


Cause



After FTP activity against the files in this folder occurs, comparing the Space Used size against the managed resource within the Storage Exec Console with the Size on Disk information provided by the folder properties within Windows Explorer will show a difference. This difference will usually show as Storage Exec reporting a larger value than Windows Explorer. This discrepancy will get larger as more FTP activity occurs and could result in the space allocation restrictions being enforced at an incorrect level.

Once the issue occurs, if the folder is completely emptied of all files, Storage Exec will not report 0 bytes for the Space Used of the managed resource, but will report the difference between what Storage Exec and Windows Explorer showed before emptying the folder.

If you use Windows sharing to transfer the file to the compressed folder rather than FTP, the Space Used for the managed resource reports correctly.

 


Solution



Workaround
Create a Scheduled Task (using tools provided by the operating system or a suitable third party utility) to schedule the following command to run at regular intervals:
 
SEALLOC /y  /o x:
 
where x: is the drive letter containing the resource


 
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
 
Contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, go to  http://www.symantec.com
 

 

 



 

Supplemental Materials

Value519197
Description

Quotas : Managed resource stops accurately monitoring space used for one folder



Legacy ID



283159


Article URL http://www.symantec.com/docs/TECH47617


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