How to Obtain the Installation Download and License Keys for Enterprise Vault.

Article:TECH54592  |  Created: 2007-01-09  |  Updated: 2015-01-19  |  Article URL
Article Type
Technical Solution



A new release of Symantec Enterprise Vault is available. The update may solve a problem that you are currently experiencing or incorporate new features that will be of value in your organization.


New Software Builds / Service Packs (Downloads) are available via the Symantec FileConnect web site.  Before proceeding to FileConnect to download the software package, obtain a serial number.  Refer to the FAQ section for additional information.

Enterprise Vault license keys and downloads can be obtained by following the steps and/or viewing the videos found at the links below.



  1. Using a web browser, access FileConnect at
    Note: To change the language in which you are browsing, click Change Language.
  2. Enter your product serial number for the version you wish to download, and then click Submit Serial Number.
  3. Choose the language of the product. 
  4. Select the file(s) to download, and then click Download Selected Files.

    Note: The Download Manager allows you to queue and manage the download of multiple files, and requires Java. A Java applet manages the download process so that when one file completes its download, the next download in the queue begins. The applet also allows for the use of the "Resume Downloads" feature on the web site. You should install the latest version of the Java Runtime Environment (JRE). For older versions of Java, the applet still allows the download, but a warning incorrectly appears stating that the site is not a trusted source due to a known issue with Verisign certificates. If Java is not installed for the current browser, the page redirects you to the Oracle website for download and installation.
  5. Click Browse to select a folder in which to save the selected file(s), and then click OK.
  6. This starts the download. Once completed, you can find the downloaded file(s) in the folder location you provided.



Note:  For assistance with Licensing and the Licensing Portal please contact Customer Support. The number for the US and Canada is 1-800-721-3934.

Choose the applicable scenario:


To get a license key for a new purchase

  1. On the Symantec Licensing Portal home page, click New Purchase.
  2. On the Serial Number entry page, type a valid serial number, and then click Submit.
  3. The serial number appears in a list at the bottom of the page.
  4. (Optional) To submit an additional serial number, type the serial number, and then click Add.  The serial number is added to the list at the bottom of the page.
  5. When you have no more serial numbers to add, click Next.
  6. On the License Registration Verification page, verify that all of the information is correct. To make changes or add information to a section, click Edit.
  7. If you have no more information to add, click Complete Registration.
    Your serial numbers and license keys appear on the License Key Confirmation page.
  8. If your product requires a Symantec License file (.slf file), click the license key file name to download the file.

To get a license key for a version upgrade

  1. On the Symantec Licensing Portal home page, click Version Upgrade.
  2. On the Version Upgrade page, type the Upgrade Notification ID, and then click View Upgrades.
    The Upgrade Notification ID is located in the Upgrade Notification, which is sent by email. If you do not have an Upgrade Notification ID, click Help at bottom of the page to view available upgrade notifications for your account. 
  3. In the Upgrade Product Selection page, next to the product description, click Upgrade to continue with the upgrade process.
    If all upgrades are complete, you can still view a list of the upgraded licenses and owners.
  4. On the Upgrade License Selection page, in the Select column, check the individual licenses to upgrade, and then click Upgrade.
  5. On the License Information Verification page, provide all required information.
    Some information may automatically appear, based on existing license registration information. 
  6. When all information is accurate, click Complete Registration.
  7. Your new version serial numbers and license keys appear on the License Key Confirmation page.
  8. If your product requires a Symantec License file (.slf file), click the license key file name to download the file.


Note: For additional information on License Management, refer to the follwoing links:


Frequently Asked Questions (FAQ):

  • Can Symantec Technical Support assist with licensing information?
    Symantec Technical Support does not have access to licensing information; Technical Support is not able to provide direct assistance with application licensing. If assistance is required with licensing, please contact a regional Customer Care representative. The number for the US and Canada is 1-800-721-3934.
  • What do I do if I cannot find my product on the Product Download page?
    It is possible that the software is listed under a different name than you expected or that it is associated to a different serial number. If you still cannot find it, contact Customer Support.
  • Where can I find my serial number?
    You can find your serial number on the License Certificate you received with your initial purchase or on your Version Upgrade notification. Symantec Vouchers require registration via the Licensing Portal in order to receive a serial number. If you need help locating your serial number, please contact Customer Support.
  • Where can I get older versions of the software?
    You will receive access to the most recent version of the software at the time of purchase. If you are current on maintenance/support on the license, you will have access to upgrades to which you are entitled via your Version Upgrade serial number. Older versions than what you purchased may not be available. Refer to Symantec's End of Life Policy for more information on available of previous version products. For more information, please contact Customer Support.
  • What if my download doesn't complete?
    For a complete download, start the download again. If you have any problems, contact Customer Support.
  • How long will my download take?
    Your download time of the files depend on the size of the file, the speed of your connection, and the amount of traffic on the Internet. For approximate times, check the Estimated Times and Details of the file on the Product Download page. 
  • Are serial numbers version specific?
    Yes, each serial number is version specific.  For example, if a 10.0.x serial number is entered 11.0.x files would not be displayed.

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